Treating customers unfairly

Moves to reward brokers with larger commission has meant many commercial renewal premiums are set too high, argues Phil Bunker. And with brokers reluctance to lose remuneration, questions abound about whether they are re-marketing risks properly

The following words of warning appeared in the Financial Services Authority's February newsletter to small retail general insurance brokers: "We continue to have concerns about market inefficiencies

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Lessons insurers must learn from LA wildfires

As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.

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