Policyholder representation - A secretive service
Despite many insurers' offers of prompt payment, policyholders' claims are often subject to delays and red tape. Martin Curran delves into the murky world of claims and small print to find to find whether such promises match customers' reality
The insurance industry has always maintained that claims are its 'shop window'; however, it is clear that all is not as it should be with the claims service provided.
Customers buying insurance are
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