Roundtable - Pro-active Claims Management - Setting out the crucial aims for claims
Many insurers now view claims management as a way to differentiate their service from that of their peers. Leigh Jackson reports on how a panel of experts see this as a crucial way to retain customers and win business.
With many policyholders viewing insurance as a grudge purchase, insurers have often focused on price in an attempt to win a share of the market. However, with margins being squeezed, some have begun
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