Q&A: Jacqui Kelly, Zurich

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Following her permanent appointment as head of sales and distribution at Zurich, which she took on as an interim in July, Jacqui Kelly explains her plans to deepen the insurer's relationships with brokers.

How do you intend to drive growth in Zurich’s retail business?

We need to look at brokers differently, in that we need to understand them a lot better. There are a huge number of brokers across the

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