Blog: Customer service lessons from Desmond & Eva
Trying to connect storms Desmond, Eva & Frank to a Slovenian tractor accident and to motor damage claims between two UK insurers beginning with the letter ‘A' sounds more or less impossible.
But these topics, all covered at the Claims Club meeting on 14 April, are linked by one common factor: delivering excellent service for customers.
The panel session covering the 2015/16 floods and the
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