NAH data shows 92% of claimants in contact within first year of RTA

A call centre worker

One of the personal injury firms behind the launch of the Ethical Marketing Charter has defended its record amid suggestions by insurers that the number of late claims has tripled in recent times.

National Accident Helpline has released data showing the vast majority of people enquiring about making an insurance claim do so within 12 months of having a road traffic accident and that this figure

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Why PFAS is the greatest threat to insurance today

As “forever chemicals” become a growing focus of government regulation and a deluge of civil litigation, Emma Ann Hughes unpicks the potential impact of the manufacture and distribution of per and polyfluoroalkyl substances for the insurance industry.

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

Diary of an Insurer: Charles Taylor's Nadeem Sheikh-Ali

Nadeem Sheikh-Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll around the lake outside his office, and remembers evacuating some injured corporate policyholders from a war-torn area.

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