Clayden pledges claims overhaul after axing quarter of solicitor panel
QBE’s claims director Dominic Clayden has told Post he will overhaul the insurer’s claims handling after completing a review that saw QBE shrink its solicitor panel by a quarter.
The insurer cut its total solicitor panel from 16 to 12, and Clayden, pictured, said loss adjusters are next for review.
"I will be looking at what changes we can make to improve matters both from a
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