Poor claims delivery hits our integrity, say brokers
Brokers have raised concerns that insurers' willingness to pay claims has deteriorated in the last two years, with southwest broker Higos considering blacklisting insurers that undermine its integrity with clients by not paying claims.
Ian Gosden, managing director at Higos, believes there is a trend in the industry of insurers trying to get out of paying claims.
He told Post: "If a claim goes wrong it always looks like the broker's
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