Claims Club news: Procurement no longer stuck in an 'ivory tower'
There has been a "sea change" in the way claims operations professionals are involved in and consulted on insurer procurement strategies, according to Aviva's supply chain manager.
Iain Sinclair told club members: "It is an evolutionary process. As procurement staff we can no longer say to our claims operations colleagues 'here is a supplier, we now expect you to pass all claims
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