Threading hisway through

Paul Meehan Axa2

Lured back to Axa with a free reign to improve its customer service reputation, Paul Meehan explains to Mairi MacDonald how he is finding a solution by focusing on the integrity of its policyholders.

Paul Meehan is a year into his job as Axa Insurance's 'fix-it' man and has decided that, contrary to expectations, he is staying put for the time being.

"Where I go next is the million dollar question

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