Consumer Duty causes insurer service to start to improve
After market-wide issues such as staffing and hybrid working causing issues insurers service standards to plummet over the last couple of years, research has revealed providers are finally improving the way they help brokers.
On behalf of the British Insurance Brokers Association, researchers at Gracechurch interviewed about 700 brokers between January and August 2023 on the quality of service they receive from providers
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