Christmas is a time for insurers to give back

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Editor’s View: As insurers on Santa’s nice list get ready to receive loads of presents, Emma Ann Hughes reflects on how the industry has given back to society and supported charities this Christmas.

General insurance has made the world go around by reducing the risk of loss, fixing the roof over policyholders’ heads and ensuring trade that delivers economic growth can take place for as many

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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