Intelligence: World of work - how brokers are adapting to the new normal
The longer the pandemic goes on the more profound and permanent the changes in the world of work are likely to be. The broking market has responded well, especially since it once prided itself on the importance of face-to-face deals. Post asks what this will mean for brokers which often rely on relationships to get deals done?
Over the past 13 months, the pandemic has shaken up the insurance broking market, changing everything from where and how people work to recruitment strategies and client relationships. And, while
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Broker
Markel’s Galjaard outlines plan to double the UK business
Markel’s UK managing director Neil Galjaard shared the business has just signed off a growth strategy that aims to double the size of the business by 2030.
Sedgwick’s Blunt says lack of future insurance CEOs is ‘our fault’
Sedgwick’s managing director for its Talent Solutions unit, Carolyn Blunt, has said it is the industry’s fault that we are seeing a lack of future CEOs coming through.
Claims service improves but regional delivery varies
The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.
Diary of an Insurer: Gallagher’s Ayshea King
Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
Yutree MD optimistic for the future of independent brokers
Laura Hancock, managing director of Yutree Insurance, claimed brokers can have the “best of both worlds” – being financially successful and independent – as she urged independent brokers to not give up.
‘Don’t preach to us’, pleads Pen CEO
The key to a productive capacity partnership is allowing the MGA the freedom to act independently, delegates at the British Insurance Brokers’ Association’s conference heard.
DLG deal ‘on course’ and not a distraction for Aviva
Despite the Competitions and Markets Authority opening up a probe into the acquisition, Aviva’s Owen Morris remains confident the deal will still be done in mid-2025.