Postbox: Educate your customer
The recent suspension of flights caused by the volcanic ash cloud from Iceland has caused much inconvenience and frustration for travellers. Regrettably, this frustration has been exacerbated by inexpert advice to travellers about how they may recover costs incurred as a result of this exceptional event.
The fact is the closure of European airspace for such a long period is unprecedented and, as such, is not a contingency that is covered under the vast majority of insurance policies. Despite these
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