Articles by Terry Renouf, partner, BLM
Claims Club Blog: Communication, flexibility and empathy, the keys to claims success
The third Claims Club meet in 2017 focused on getting claims right through communication and customer service. Terry Renouf, consultant at BLM, explains.
Claims Club Blog: Service, travellers, and the new British export
BLM's Terry Renouf sums up the last Claims Club meeting where tackling supply chain issues, talking about artificial intelligence and applying gig economy opportunities made the headlines.
Claims Club Blog: Fraud, telematics and medical expertise
The final Claims Club meeting of 2016 considered the virtual and surreal worlds facing the motorist today and the opportunities, risks and risk management issues of maturing telematics technology.