Internal benchmarking - the dangers
The dangers of internal benchmarking were illustrated by insurance group editor-in-chief, and chair of the event, Ant Gould, with an anecdote from his own professional past.
Recalling an article he wrote about Jaguar back in the early 90's, while working as a motoring jornalist, Mr Gould said: "At the time, that great British manufacturer was suffering from poor build
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