Opinion
How travel led the way in embedding AI in insurance
Yannis Korgialos, vice president of insurance for EMEA at Cover Genius, on how travel offers a roadmap for AI transforming the way policyholders are protected.
Why cyber insurance’s evolution requires an AI injection
Hartmut Mai, president at Cyberwrite, argues AI is required to produce cyber insurance suitable for today’s business needs.
Why generative AI is a commercial insurance game-changer
Andy Moss, co-founder and CEO of Send, on how artificial intelligence isn't the future of commercial insurance but an already embedded part of operations today.
How holograms and synthetic IDs are transforming fraud
Joe Stephenson, director of digital intelligence at insurtech Intertel, on the future of insurance fraud and how holograms in the courtroom could help catch more criminals.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Why AI is a critical requirement for an insurer
Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
Axa reveals how it is already using AI
To kick off Insurance Post’s AI Week, Dougie Barnett, director of mid-market and customer risk management at Axa Commercial, exclusively reveals how the provider has used artificial intelligence to complete tasks in hours rather than months.
Could AI take the heat out of insurance in a changing climate?
Richard Hartley, CEO and co-founder of insurtech Cytora, discusses why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.
For AI to dominate the future it shouldn’t forget insurance past
Editor’s View: Emma Ann Hughes’ recent claims experience suggests artificial intelligence could learn a lot from the acknowledgements sent via snail mail in the past.
RSA’s Dogu on holding the door open to diversity
View from the top: Yasemin Dogu, chief auditor at RSA, reflects on her career journey, moving to the UK from Turkey, and how it informs her commitment to improving the diverse make up of the industry.
How insurtechs are winning the war for talent
Ahead of Insurance Post's AI Week from 13 to 17 November, Melissa Collett, CEO of Insurtech UK, shares the tactics insurtechs are using to fight and win the war for talent in 2023.
Is the broker pledge on leasehold commissions a load of not much?
News Editor's View: After five brokers committed to capping and no longer sharing commissions in a new government pledge, Scott McGee asks: “What is it actually achieving?”
View from the top: DLG’s Lorraine Price on earning customers’ trust
Lorraine Price, head of motor insurance at Direct Line Group, says that acting on Consumer Duty requirements will help the industry build trust with customers.
Blog: How MOVEit highlighted supply chain issues in insurance
Charles Clarke, director of insurance at SecurityScorecard, examines the painful lessons for insurers that have come as they realise their clients’ third and fourth-party vendors pose some of the most serious and systemic cyber risks.
Trade Voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.
Editor’s View: Four tales of mystery and terror for insurers
It's close to Halloween, so Insurance Post editor Emma Ann Hughes is looking for some evil things lurking in the dark that are ready to scare general insurers.
View from the top: Aviva’s Jason Storah on flood-proofing the UK
Jason Storah, CEO UK & Ireland general insurance at Aviva, argues that stronger planning rules are required to guard against future floods.
How insurtech is transforming fleet risk calculations
Simon Dicks, insurance channel manager for EMEA at Lytx, explains how a first notification of risk approach allows insurers and fleet managers to be notified of potential risks well before any incident has taken place.
CII’s Connell tackles FCA’s latest Greatest Hits compilation
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, outlines how firms can push back against the notion they are all as bad as each other.
Would a state-owned motor insurer help ongoing policyholder woes?
Content Director’s View: With the political parties preparing for the next general election, Jonathan Swift mulls whether Labour Shadow Transport Secretary Louise Haigh’s promise to go on the offensive over the costs of motoring might have unintended…
Gallagher’s Foley on why post-M&A integration is key to success
View from the top: Ronan Foley, CEO of Gallagher in Ireland, explains why post-acquisition integration can be make or break for brokers.
Get ready for the reality of virtual production risks
Marion Jones, managing director of Spotlite Claims, explains how insurance policy wordings are having to adapt to the risks associated with virtual reality production.
Challenges of generative AI in the insurance sector
Trade Voice: Charlotte Halford and Peter Allchorne, partners at DAC Beachcroft, outline the challenges facing insurers looking to adopt generative AI.
Travelers Europe’s CEO on the current complexity facing insurers
View from the top: Matthew Wilson, CEO of Travelers Europe, says one of the key issues facing insurers today is the multitude of challenges they are juggling simultaneously.