Opinion
CII’s Connell on workplace bullying, discrimination and harassment
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, outlines the everyday steps people can take to clean up company cultures.
What happens now on the OIC landscape post-Rabot?
After the Supreme Court rejected the insurer-led appeal against its decision on the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, the Association of Consumer Support Organisations’ director Matthew Maxwell…
What the future holds for AI regulation
Striking the right balance between regulatory intervention and industry autonomy is crucial to realising the full benefits of artificial intelligence while ensuring ethical, accountable, and inclusive practices within the insurance sector, argues Nutan…
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
How to win the war for insurance talent
Iffi Wahla, CEO and co-founder at global hiring platform Edge, looks at the recruiting challenges facing insurance firms today, the impact this is having on the industry, and how firms can better bolster their ranks.
iCan’s Mistry on the importance of employee resource groups
Trade Voice: Ajay Mistry, co-founder of iCan and founder of Gambit Partners, outlines the importance of employee resource groups to firms’ diversity, equity and inclusion strategies.
MS Amlin’s Vishal Desai on transforming insurance ERM
View from the Top: Vishal Desai, chief risk officer at MS Amlin and global risk strategy advisor at Mitsui Sumitomo Insurance Group, says that a polycrisis world calls for a reimagining of insurers’ risk functions.
Time to make it easier to pay for insurance
Andrea Dunlop, non-executive director of Access PaySuite, points out if you want brand loyalty and repeat custom, then you need to make it easier for customers to pay for insurance.
Biba’s Trudgill on attracting fresh talent to insurance
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, reports on the body’s efforts to pitch a career in insurance to school pupils.
Could the CMA fire the starting gun to unlock M&A in 2024?
News Editor's view: With increased M&A activity predicted for 2024, news editor Scott McGee asks: Is the industry waiting with bated breath to find out the outcome of the Competition and Markets Authority’s investigation into the Markerstudy/Atlanta deal?
Why we empathise with consumers on premium prices
Mark Shepherd, head of general insurance policy at the Association of British Insurers, explains why empathising with motor insurance customers is crucial and how the trade body is helping providers to improve the communication of product value at…
QBE’s Lees on how supporting dads can close the gender pay gap
View from the Top: Nikki Lees, people director for culture and employees experience at QBE European Operations, believes increased paternity leave is key to closing the gender pay gap.
What pushed up the price of EV premiums
Andrew Little, head of marketing and sales at Redtail Telematics, explains what pushed up electric vehicle motor insurance premiums plus what it will take to make cover more affordable again.
Gain’s McGee on bridging the talent gap with neurodiverse talent
Trade Voice: Francis McGee, executive chair of the Group for Autism, Insurance, Investment and Neurodiversity, or Gain, how becoming more neuroinclusive can help tackle one of the industry’s perennial challenges.
Motor insurers should stop apologising for premiums
Editor’s View: Rather than toadying to MPs by promising to tackle premiums, Emma Ann Hughes argues providers should do a better job of explaining the value of car insurance.
Was Various Eateries the beginning of the end of the BI saga?
Following Various Eateries losing its appeal, Mark Pring, partner and insurance specialist at international law firm Reed Smith, examines whether the case could trigger a wave of disputes from insurers looking to apply the decision unwarrantedly.
Why poor data analysis is holding back the London market
Lack of trust in the use of data-driven methods among most London Market underwriters is “the elephant in the room for any competitive insurer” and Jamie Wilson, head of pricing and innovation at Hyperexponential, argues it’s high time the market…
And the insurance Oscar goes to...
Ahead of the 96th Academy Awards, better known as the Oscars, Alex Nicoll, UK head of media and entertainment at Sedgwick, considers how the ceremony will shine a spotlight on the incredible potential of virtual production and serve as a reminder of the…
Insurance chiefs who smashed ceilings now walk on broken glass
Editor’s View: On International Women’s Day, Emma Ann Hughes argues the insurance industry needs to battle against ‘diversity fatigue’ and acknowledge the fight for inclusivity must continue until barriers to women’s career progression and equal pay are…
Claims Apprentice champion reveals women who inspire her
To mark the theme of this year’s International Women’s Day, which is #InspireInclusion, Safa Saeed, claims handler at Zurich and 2023 winner of Insurance Post’s Claims Apprentice competition, shares the role models who helped guide and inspire her career…
Zurich’s Jonathan Davis on debunking AI myths
View from the Top: Jonathan Davis, data science lead at Zurich UK, offers his take on the big questions on artificial intelligence.
Why more men should join insurance’s inclusivity circus
Ahead of International Women’s Day (8 March), Cecile Fresneau, managing director of QBE’s insurance division, explains why we should stop talking about women spinning plates and get more men to take parental leave and become part of the childcare…
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, Sarah Durkin, head of counter fraud at Woodgate & Clark, explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Why the ABI is getting Snippy on insurance premium tax
Trade Voice: Chris Blackwood, head of communications at the Association of British Insurers, explains the trade body’s efforts to ‘unmask’ insurance premium tax.