Opinion
Who is going to snap up insurance brokers in 2024
Age Lindenbergh, leader of the European Alvarez and Marsal’s Transaction Advisory Group, on why consolidation in the UK insurance brokerage market shows no signs of slowing down and where in the world cash is coming from to buy businesses.
Foil’s Allchorne on what’s next for the PI discount rate
Trade Voice: Pete Allchorne, president of the Forum of Insurance Lawyers and partner at DAC Beachcroft, explores the potential ramifications of this year’s personal injury discount rate review.
A big Hill to climb: what the CII’s new CEO must do
Editor’s View: As soon as Legal Services Board CEO Matthew Hill, pictured, was named the Chartered Insurance Institute’s third CEO in as many three years, insurers contacted Emma Ann Hughes to share what they think should be at the top of his in-tray.
How cyber criminals are using AI to attack targets faster
Andrew Martin, CEO of UK-based cyber security software firm DynaRisk, highlights the alarming trend of cyber criminals leveraging artificial intelligence tools, such as ChatGPT, to enhance their malicious activities.
Why initial attempts at justifying fair value have been too flimsy
James Daley, managing director of consumer group and consultancy Fairer Finance, reveals how the early fair value assessments he has seen fail to “come close to doing a good enough job”.
Why the MGA sector will advance in 2024
Trade Voice: Mike Keating, CEO of the Managing General Agents' Association, argues MGAs are uniquely placed to meet the challenges that 2024 will bring.
Is the Aon–NFP deal a sign of mega broking M&A to come?
Content Director's View: Jonathan Swift reflects on the recent record broking deal between Aon and NFP, and asks whether the $13.4bn (£10.5bn) price tag will be beaten by another acquisition in 2024.
Should UK insurers brace for more strong tornadoes?
After homes in Manchester were torn apart by Storm Gerrit, Tegwen Gabb, senior weather and climate analyst at Eurotempest, examines whether tornadoes could become increasingly frequent in the UK and the consequences for the insurance industry.
How regulation, AI and customer expectations are transforming claims
Amid regulatory change and customer expectations shifting from simply getting the pay-out to requiring a streamlined process, Patrick Hayward, consultant at Altus Consulting, explores the ways insurers are updating claims processes.
ABI’s Clark spells out home truths on rising premiums
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.
Reinsurance renewals hint at happier 2024 for insurers
Editor’s View: Emma Ann Hughes reflects on how this year’s reinsurance renewals suggest the trying times of 2023 should result in a happier 2024 for insurers.
Aviva’s Ridley on closing the cyber protection gap
View from the Top: Stephen Ridley, head of cyber at Aviva, argues that an underinsured market benefits no one.
Why open claims ecosystems are required
To deliver a claims service that customers can rely upon and insurers can be proud of, Chris Sawford, managing director at Verisk, argues collaboration between providers, technology partners, and solution providers is needed.
iCan’s Mistry on navigating diversity and inclusion in insurance
Trade Voice: Ajay Mistry, co-founder of iCan and founder of Gambit Partners, outlines the diversity, equity and inclusion challenges facing the insurance sector in 2024.
Three steps to implementing Chat GPT in insurance
Risto Rossar, founder and CEO of Insly, outlines the three steps insurers need to take to make the most of large language models like Chat GPT.
How AI will transform insurance in 2024
Richard Hartley, CEO and co-founder of insurtech Cytora, discusses the trends we are likely to see in the use of AI within the insurance industry in 2024.
Why dead-end jobs in insurance are a thing of the past
Shaun Geils, global head of insurance at IQ-EQ, considers how the adoption of new technology promises to transform the industry’s image from antiquated to cutting-edge.
Time to tackle abuse of insurance staff
Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.
Preparing for claims brain drain
Although retiring claims handlers’ knowledge and experience is irreplaceable, Darran Simons, key account management partner of FICO, reckons technology means it is not irreplaceable.
Why protocol arrangements could reduce motor insurance premiums
Clint Milnes, chief information officer of Winn Group, insists by working with accident management companies insurers can reduce the cost of motor insurance.
Christmas is a time for insurers to give back
Editor’s View: As insurers on Santa’s nice list get ready to receive loads of presents, Emma Ann Hughes reflects on how the industry has given back to society and supported charities this Christmas.
View from the top: Zurich’s Grimmett on how insurers can help charities thrive
Steve Grimmett, head of Zurich Community Trust, says insurers’ support of charities is good for them and good for the communities they serve.
Understanding property underinsurance and its implications
Cos Kamasho, head of product at the Building Cost Information Service, on how horror stories of families finding their insurers won't fully fund a rebuild highlight how all parties need to understand the primary causes of underinsurance.
What next for Primary Group in the UK after Policy Expert sale?
Content Director’s View: Jonathan Swift reflects on what the future might hold for the Primary Group in the UK after the sale of Policy Expert left it with only one significant investment in the local market.