Opinion
Sobering reading for those with a Biba hangover
Editor’s View: If you are nursing a hangover after going to this year’s British Insurance Brokers’ Association conference then Emma Ann Hughes reckons you missed the point of attending the annual gathering in Manchester.
Has the Biba Conference shed its ‘Butlin’s for Brokers’ reputation?
Content Director’s View: Jonathan Swift looks at whether the British Insurance Brokers’ Association Conference has shed its image as a booze-up for brokers and how it might have achieved it.
Markerstudy’s Lizzie Smith-Foreman on the importance of a sustainability strategy
View from the Top: Lizzie Smith-Foreman, director of group marketing, communications and sustainability at Markerstudy, says that clear sustainability aims are a must if you want to keep doing business with your partners and customers.
Why insurance companies love furry faces
Building desirable brands in the insurance market is a challenge, but it all boils down to the right level of distinctiveness, and of course, it helps to have a lovable mascot that evokes an emotional connection, writes Rob Allen, strategy partner at…
Biba’s Trudgill on working with the regulator
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, outlines how overtures between the trade body and the Financial Conduct Authority might ease brokers' uncertainty around regulation.
Is the home insurance market set for a reckoning?
Editor’s View: Emma Ann Hughes warns home insurers to brace themselves to be the next target of policyholders’ wrath as moaning motorists are replaced by angry-looking property owners on national newspapers’ personal finance pages.
RSA’s Sonya Bryson on what ought to be insurers’ North Star
View from the Top: Sonya Bryson, commercial lines managing director for RSA Insurance, discusses how the insurance sector can adapt to today’s challenging economic landscape.
Why insurers armed with risk insights don't need to retreat
As climate change intensifies weather-driven natural catastrophes, Moses Ojeisekhoba, CEO of Swiss Re Global Clients and Solutions, argues sophisticated, data-driven risk insights are needed by society to both mitigate as well as adapt to evolving perils…
Could the FCA follow the Australian regulator’s claims lead?
After Australia’s financial regulator sent a letter to the country’s general insurance firms asking for improvement in claim handling practices, Vitesse’s CEO Philip McGriskin asks could the Financial Conduct Authority take a similar approach.
Should commercial insurance be like Starbucks to win trust?
Greg Phitidis, brand director of Free Partners, on why insurers should utilise their marketing teams and follow Starbucks' lead if they want to increase trust in the industry.
Are we ever going to stamp out underinsurance?
News Editor’s View: As Aviva’s broker barometer shows underinsurance remains a major concern for brokers, with almost three-quarters worried their clients may not have adequate cover, Scott McGee questions what the industry is doing to ensure everyone is…
Irish guidelines for assessing damages to push up premiums
Aine Tyrrell, partner at law firm DAC Beachcroft, explains why fresh guidelines for the assessment of damages in Northern Ireland could add to the costs faced by insurers and contribute further inflationary pressure to premiums for liability and motor…
How generative AI can catapult insurance into the future
Graeme Howard, non-executive director at esynergy, explains how insurance companies that have traditionally been on the back foot can now surge ahead of technology-embracing banks by embracing generative artificial intelligence.
MGAA’s Keating on the need for more data sharing
Trade Voice: Mike Keating, CEO of the Managing General Agents’ Association, says data sharing is a two-way street and capacity providers need to be more open with MGAs.
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do…
How insurers should navigate supply chain disruption
With supply chain disruption continuing, Bill Bradshaw, operations senior vice president for London operations at FM Global, says companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.
Foil’s Allchorne on keeping the OIC tariffs in proportion
Trade Voice: Pete Allchorne, president of Forum of Insurance Lawyers and partner at DAC Beachcroft, says now is not the time to increase the OIC tariff amounts.
DLG or Esure – which Peter Wood baby is most likely to bounce back?
Content Director’s View: Direct Line Group and Esure are looking to put recent troubles behind them after less than stellar performances in 2023. With both claiming solid foundations on which to now prosper, Jonathan Swift reflects on the chances either…
WTW’s Read on broker consolidation
View from the Top: John Read, managing director of WTW Networks, explains the role of broker networks in the consolidation cycle.
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.