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Spotlight on Open banking and SME: Rebuilding trust among SMEs using open banking
Open banking has forced banks to find new ways to engage with their customers and partners. Sara Costantini, managing director of Crif Decision Solutions, asks whether it could also be the key to rebuilding trust between insurers, brokers and SMEs in the…
Spotlight on open banking and SME: Open banking will play an important part in meeting customers’ needs
Despite slow progress to date there are signs that some in the insurance sector are starting to get a handle on the value of open banking. On the back of a survey, in conjunction with Crif Decision Solutions, Post highlights some of the benefits that…
Spotlight on digital claims: Reducing the void between insurance and retail
Amazon’s recent announcement about its Insurance Accelerator is a stark warning for ‘Wizard of Oz’ claims, argues Paul Stanley, the CEO of 360Globalnet.
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
Spotlight: Personalisation - Exemplary experience, the route to differentiation
If you get your customer experience right, there is the potential to create real differentiation. Tim Hood, vice-president for Europe, the Middle East and Africa and Asia Pacific for Hyland, highlights why insurance companies need to personalise,…
Spotlight: Personalisation – what progress has been made?
Customers now expect personalised service, tailored products, and the ability to buy, update and access their policies 24/7. Valerie Hart explores how insurers are moving away from a one-size-fits-all approach because they can’t afford to be left behind.
Spotlight: Personalisation - Why self-service claims put the power into the hands of the policyholder
Whether it is legacy infrastructure or culture, things that were once considered barriers to the adoption of self-service claims are being torn down. Valerie Hart explores the progress insurers have made since the Covid-19 pandemic began.
How AI and machine learning is changing the way Insurers process claims
In Insurance, everything comes down to claims. An insurer's ability to handle claims efficiently and accurately drives its profitability, customer experience, and long-term financial health.
The future of pricing - how can insurers use data and technology to remain competitive?
Insurance organisations need to develop new ways of pricing if they want to remain competitive in today’s market. But whilst data enables insurers to make the most informed pricing decisions; governing and processing this data across siloed databases and…
Boardroom video: Is the customer always right? – strengthening bonds and responding to policyholder needs post-lockdown
In this video sponsored by Salesforce and recorded as part of the Insurance Post Live Annual Conference 2021 an expert panel discuss:
View from the top video: Opportunities for home claims transformation post-pandemic
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Michael Porter from Core Logic talks about new Insurtech trends and lessons learned from the pandemic.
Modernizing data platforms - are insurers ready?
Insurance companies hold large volumes of customer data across the value chain, however the systems that contain it are usually slow and outdated. Which can be a major drawback as time when insurers need to expand their offerings with agile data…
The future of insurance fraud
While fraud practices have evolved over the years, in more recent times insurers have been able to better detect fraud and have seen significant savings.
Digital disruption in insurance – managing indemnity spend on escape of water claims
Insurers are grappling with rising escape of water claims costs. One of the most common types of domestic property damage claims, insurers are paying out an estimated 2.5 million every day, according to the Association of British Insurers.
The ADAS tipping point – are motor insurers ready as the technology finally goes mainstream?
Advanced driver assistance systems have been part of new vehicles for over a decade now, with these features becoming increasingly common as manufacturers look to gain competitive advantages over rivals.
A tale of two countries encountering retirement income needs
In the second Market Insight piece by Insurance Post's sister expert research brand Chartis, its research director, wealth management, Denise Valentine looks at how the UK and US authorities are taking steps to encourage people to plan and invest for…
The death of insurasaurus? Why complacent and out of touch insurers must overhaul their business, and their image, to survive
Like other corporate dinosaurs, many insurers face extinction if they don’t become less reliant on old ways of doing things and robust barriers to entry.
Blog: Digital claims - The final frontier
The front end of personal lines is like a gold rush town where the gold has already gone. But Paul Stanley, the CEO of 360 Global Net, argues the next frontier for pioneers is claims - and it may be the last.
Podcast: How are aggregators going to evolve?
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
Podcast: What impact will the FCA review of pricing practices have on insurers?
Insurance Post recently conducted a survey to get an overview on motor pricing trends and the impact the current economic climate has had on consumer behaviour.
Spotlight: Motor - How will data underpin the motor market’s response to new pricing practices?
With uncertainty regarding the new pricing, auto-renewal rules and reporting requirements for motor insurance, Martyn Mathews explains how data, a single customer view and renewal pricing strategies will become increasingly important
Spotlight: Motor – The future of pricing
Changing consumer behaviour, the economic climate and a review of pricing practices are some of the challenges facing the motor insurance sector currently. Our research looked in more depth at how these changes might impact the sector, its pricing and…
Spotlight: Technology - A digital future
It’s no secret that many insurers are still held back by outdated legacy software systems, but for many, the significant operational impacts of the inefficiencies this engenders is difficult to quantify
Advertising feature: Giving the sales process the human touch is paramount post-Covid
When purchasing insurance, customers turn to brokers for support to ensure the product is suitable and meets their needs. Rob Saunders, ActiveQuote CEO, explains why when it comes to the sales process human touch and interaction cannot be replaced by the…