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Q&A: Genasys co-CEO Andre Symes discusses the fundamental questions for insurance startups in an evolving technology ecosystem
With the changes to the technology ecosystem recently, the possibilities for insurance businesses have grown exponentially. Andre Symes, joint-CEO at Genasys, talks about how startups are using new technologies to pivot their businesses at pace with the…
Advertising feature: Insurance workflows - mind the gap
William Forde, senior director of international markets at CoreLogic Protect, explores how platform ecosystems not only improve interoperability and workflow, but also encourage best practice solutions.
Advertising feature: How using surety guarantees can enhance your client’s liquidity
Banks are not the only place to turn to when you need a guarantee. Andrew Evans, head of Liberty Mutual Surety, UK and Ireland highlights why insurance companies could be a better option.
Video Q&A: Zego B2B commercial director Ines Feracci
In this video Insurance Post content director Jonathan Swift caught up with Zego’s B2B commercial director Inès Feracci to discuss its plans for targeting brokers and fleet customers.
Roundtable: Improving quote conversion, retention and profitability in the personal lines market
Adding online payments and ensuring consistent service could be a key differentiator for insurers in winning new business and retaining existing customers. At a recent roundtable sponsored by PayPal an expert panel discussed the need for simplicity and…
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.
Spotlight: Application fraud - Ghost busting – email intelligence can help combat insurance application fraud
Email addresses are a unique global identifier that could play an increasing role in combatting application fraud, argues James Burton, senior director of insurance product management for UK and Ireland, LexisNexis Risk Solutions
Spotlight: Digital culture - Collaboration and innovation to fill the digital skills gap in insurance
Involving teams with process improvement projects can be a game-changer, according to ABBY solutions marketing manager, insurance, Eileen Potter, not least in creating a culture of collaboration
Spotlight: Digital culture – Claims - the genesis for digital transformation and cultural change
Tim Evershed speaks to insurers about whether there are any digital skills gaps in claims departments, and if so, how they can be filled
Spotlight: Digital culture – Adapting and evolving to maximise the potential of automation in underwriting
Automation is a growing reality in every corner of an insurance business. Tim Evershed explores the impact it is having on underwriting - and how staff are acquiring the skills to maximise its potential benefits here.
Insurance Post Live Claims panel discussion: A new era for personal injury or another false dawn? Early lessons from the OIC Portal
Having gone live in June, this panel will discuss early observations in relation to the new whiplash portal.
Insurance Post Live Claims panel session: Creating a world-class customer experience in property claims
Customers should be front and centre when insurers design their claims processes.
Insurance Live 2021 Claims panel session – Fraud: How can insurers best prepare for future trends?
There is a lot of talk about how the pandemic might impact insurance fraud trends.
Insurance Live 2021 Claims panel session: What does ‘good’ look like for claims in 2022?
It sounds like a simple question; but given the turmoil of the 2020 and 2021 - and trends that were already being talked about and predicted before Covid-19 took a grip on the UK, what do customers now expect from insurers when it comes to handling their…
Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?
The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?
Advertising feature: Property claims - building supply chain resilience in a crisis
Lee Nicholls, technical product manager at CoreLogic, shines the spotlight on how technology is fostering greater resilience across the supply chain in the face of the current challenges for the construction sector
Video Q&A: Aviva’s Nick Major and Gareth Hemming on its triple win at the 2021 BIAs
Following Aviva’s triple victory at the British Insurance Awards, Post caught up with the insurer to discuss its success.
Spotlight: Culture cannot be closed
Jeff Picozzi, global insurance lead, Red Hat, discusses why open culture cannot be simply a buzzword - and that the insurance industry needs to embrace open source technology to innovate and meet customer demands.
Spotlight: Is cloud the key to adaptability and flexibility at speed?
Many insurers are burdened with legacy technology infrastructure that is slow to adapt to the changing needs of policyholders. Padraig Floyd explores how some insurers are modernising by leveraging cloud-native, container-based solutions for a bottom-up…
Digital claims – the final frontier
Within insurance, claims represent the ‘moment of truth’ for customers during their time of need. Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios, gain a competitive edge and improve the customer journey.
Breaking down barriers and smashing silos to become truly customer centric
Is it too difficult to imagine a world where the policyholder is front-and-centre of everything that an insurance company does?
Spotlight: Smarter decision making – Better, faster decision-making
With insurance evolving at an unrivalled pace, Satyen Paneri of Guidewire Software argues investment in a smart loop analytics can help companies make ‘brilliant’ decisions to achieve better outcomes.
Spotlight: Smarter decision making – Intelligent lead pricing: helping counter SME underinsurance
For businesses, finding at the time of a claim that their policy will not pay out can be catastrophic. Unfortunately, underinsurance among SMEs is a growing problem. Valerie Hart looks at how improving intelligent lead pricing through digital technology…
Q&A: Shift Technology co-founder and chief scientific officer Eric Sibony on the future of automation and ‘autonomy’ in claims handling
Claims automation has been described as the Holy Grail of insurance as it can provide a clear point of differentiation in a competitive market, while delivering significant efficiency savings for insurers. Insurance Post spoke to Eric Sibony, co-founder…