Claims Club
Insurers urged to share positive rehab experience
Boosting collaborative rehabilitation efforts with claimant solicitors and the implications of a new collective redress regime were up for debate at the second claims club meeting of 2008. Lynn Rouse reports
Power lunch
Roy Hebburn, technical claims manager at Allianz Insurance, asked Association of Personal Injury Law...
Members-only website
Claims Club members who were unable to attend the meeting can listen to all the presentations at the...
Claims Club Rising Star Award 2008: call for entries
Entry Deadline: 4 April 2008 Criteria: Entrants must work within the UK general insurance cl...
Allianz details TCF strategy
Allianz technical claims manager Kevin Howard outlined in detail how his company had gone about demo...
FSA: how insurers can demonstrate TCF delivery
The Financial Services Authority has outlined how it believes insurers can demonstrate Treating Cust...
Big insurers worst at hitting medical payment deadlines
Treating customers fairly and insurer relationships with medical reporting organisations were discussed at the first claims Club meeting of 2008, as Jonathan Swift writes
Post Claims Club - Advisory Board 2008
Chair: Anthony Gould, group editor in chief, Incisive Media Board: Steve Agutter, regional claims m...
Meeting allows managers to debate topical issues
The packed Claims Club meeting allowed claims managers to debate a range of topical issues. The next...
Tony Emms approaches FSA on views of referring fees
Advisory board member and Zurich motor claims director Tony Emms approaches the Financial Services A...
Sarah Forsyth outlines how the floods were handled
Sarah Forsyth, an associate of the retail firms division of the Financial Services Authority, outlin...
Advisory Board
Chair: Anthony Gould , group editor in chief, Incisive Media Board: Richard Ellis , head of mot...
Bodily injury claims progress commended
There has been a sharp rise in the volume of whiplash claims in the £3000-£8000 range since the publ...
Airmic plans to restore reputations with index
The Association of Insurance and Risk Managers plans to push ahead with plans for a claims performan...
Gould issues public thank you
Chair Anthony Gould reviewed the Claims Club's last meeting before issuing a public thank you to dep...
Clarity not certainty plea
Insurers should work towards "contract clarity" rather than "contract certainty" to achieve efficien...
FOS not set to expand its remit, says review
The claimant's perspective was at the heart of the Claims Club's final meeting for 2007, as Jamie Dunkley reports
Industry needs media to connect with public
Insurers must use the media better to manage flood victims' expectations as claims are anticipated t...
Forthcoming events
11 October 2007: Claims Club Annual Conference, Hilton Waldorf, London. This year's conferen...
Swiftcover calls for more transparent repair costs
Managing relationships between insurers, contractors and suppliers was the main focus of last week's Claims Club, with industry representatives discussing the rise of windscreen repairs and the insurers' response to the latest floods. There was also an…
Post Claims Club: Advisory Board
Chair: Anthony Gould , group editor in chief, Incisive Media Board: Steve Eckhardt , senior claim...
ABI: competitive market delivered on service
The Association of British Insurers insisted that the industry had coped well in the wake of the rec...
Chairman on flooding claims
Anthony Gould, Claims Club chairman, said he believed the recent flooding incidents in the UK - whic...
Insurers' reputations in the hands of contractors
Insurers' reputations are reliant on contractors, said a Halifax Bank of Scotland general insurance ...