Sponsored
Webinar: Looking to a sustainable ‘new normal’ – what does the future of motor claims look like?
With the lifting of Covid-19 restrictions, and as the UK races into recession with high inflation, the insurance sector is now starting to assess what the ‘new normal’ looks like in terms of motor claim numbers, value and supply chain adjustments to meet…
Spotlight: Fraud – Improving customer trust in quality data
Oleg Zadalia, principal solutions consultant for ThreatMetrix, LexisNexis Risk Solutions, explores the most important findings from the Insurance Post Fraud Survey Report 2022. Not least the significant concerns held amongst members of the insurance…
Spotlight: Fraud – Will the cost-of-living crisis lead to more fraud?
With the cost-of-living crisis escalating for many households as winter approaches, the insurance sector is preparing itself for a wave of fraudulent claims from both opportunistic and organised sources. Eleanore Robinson reports.
Spotlight: Removing the friction from payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With recent regulation changes pointing insurers towards a customer-centric future, Pádraig Floyd asks what steps can insurers take to rectify…
Spotlight: Payments - The competitive difference in digital adoption
Digital adoption has been a key focus for the insurance industry in recent years. Vincent Belloc explains why regulation changes mean insurers need to double down on these efforts to develop more customer-centric experiences while keeping privacy a top…
BIA 2022: Winners Q&A with Park Home Assist Insurance Services
Park Home Assist Insurance Services’ Director, Steve Leech, spoke to Insurance Post about its two wins at the British Insurance Awards in the Personal Lines Broker and Customer Care categories.
Advertorial: Total picture of claims history now in sight
Here is an all too familiar scenario: a harried parent bumps a parked car when manoeuvring into a space near school one morning. They drive off hoping no-one has seen, fearful of the impact the accident will have on their motor insurance premium. Later…
Spotlight on ESG: Validating the ESG credentials of the insurance supply chain
Consumers, industry participants, civil society, regulators, and the media are all increasingly questioning the integrity of some of the ‘green’ claims made by companies and financial firms. ESG scrutiny is building, and this represents both business…
Spotlight on ESG: Aligning ESG values - delivering the promises
Turning the fine words of carefully crafted corporate environmental, social and governance strategies into a meaningful reality is one of the top priorities for general insurers. However, as David Worsfold discovers, it remains a complex challenge
Roundtable: How is the insurance sector investing in solutions to combat the evolving fraud threat?
Post, in association with LexisNexis Risk Solutions, held a roundtable to discuss the ever-evolving fight against fraud with new technology and how the insurance market is investing in solutions to combat this. Conducted under Chatham House rules,…
Telematics Roundtable: How can insurers realise the full potential of connected vehicle data?
Post, in association with Redtail Telematics and Ford, held a roundtable recently to discuss the potential benefits of connected car data and obstacles hindering uptake. Conducted under Chatham House rules, Valerie Hart presents a summation of the key…
Claims Apprentice 2022: Episode five - ESG/sustainable claims challenge part two
Having scripted and filmed the videos to promote their ESG/sustainable claims solutions - and polished the accompanying leaflets - Team Build and Team Unite get to find out who pocketed the most investment at the Insurance Post Claims Leaders Summit.
Blog: ESG to overtake CSR - is it time to parade our credentials in a better light?
ESG represents a terrific opportunity for the insurance ecosystem to showcase its credentials in a better way, and to build positive reputational gains, argues Rob Smale, non-executive director at E2E Total Loss Vehicle Management.
British Insurance Awards 2022: Personal Lines Broker of the Year - Park Home Assist Insurance Services
This specialist provider won over the judges with impressive care of its most vulnerable clients, its focus on human connection and standout retention rate.
Claims Apprentice 2022: Episode four - ESG/sustainable claims challenge part one
Having raced around London taking part in a marine insurance treasure hunt in the last episode, the final six claims apprentices are set for their biggest challenge yet for their third task.
Advertising feature: We’re building a new foundation for casualty claims
As merger creates largest casualty practice in the UK and Ireland, Clyde & Co sets out its vision.
Spotlight on periodical payment orders: The benefits of transferring PPO risks to a life insurer
Start-up life insurer AUL Assurance is targeting general insurers, offering them an opportunity to reduce their exposure to periodical payment order risks. What are the benefits of such transfers and why might the recent ASHE inflation figures make this…
Spotlight on periodical payment orders: How do insurers manage PPO risks?
Introduced in April 2005, periodical payment orders might not have grown in the volumes some expected, but still pose challenges for general insurers not least due to their similarity to longevity life risks. Post spoke to both insurers and other…
Webinar: How do insurers – from the hottest insurtechs to the enterprise players – level up?
Climate change. Inflation. demanding consumers. regulation. M&A activity. Insurance looks nothing like it did a decade – or even five years ago.
Webinar: How can insurance companies adjust to the ‘new norm’ to optimise their hybrid workforce - and avoid their own great resignation?
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…
Claims Apprentice 2022: Episode three – Marine insurance treasure hunt
After the claims handling task in episode two, Teams Build and Unite regroup and, following a short rest, are ready for the next challenge.
Claims Apprentice 2022: Episode two – Claims handling challenge
Now that our final six contestants have been put into teams and decided upon names, it is time for the apprentices to tackle their first task.