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Spotlight: Claims - How a bespoke service can ensure a better experience for customers
Steve Charnock, chairman of Insurance Solutions Group, explains why he believes a tailored approach and a firm commitment to ‘listen, solve and deliver’ means superior outcomes for insurers and their customers.
Spotlight: Surety bonds - The evolving energy sector
Surety bonds can offer companies across various industries a method of managing their liquidity challenges. Post looks at the rapidly changing energy sector and how surety guarantees are a potential solution for managing risks if companies are unable to…
Video Q&A: ActiveQuote CEO Rob Saunders
Post content director Jonathan Swift talks to Rob Saunders, CEO of ActiveQuote about how the income protection market has changed since the Covid-19 pandemic and what its future could look like as consumers become increasingly aware of the need to…
Advertising feature: Understanding the benefits of surety bonds
With cash and working capital management at the forefront of all firm’s minds in the current environment, more companies are turning to insurance company-backed bonds and guarantees as method of enhancing their overall credit facilities and managing…
Advertising feature: The key to effective influencing
As a trade body, when we're seeking possible solutions to some of the challenges brokers face, we need to collaborate with both brokers and key decision makers explains British Insurance Brokers’ Association CEO Steve White.
Spotlight: Apprenticeships - Developing the skills the insurance industry needs for the future with government-backed financial support schemes
Reflecting on the past year of lockdowns, remote working and economic uncertainty; with learning and development budgets cut short for firms across the UK, using the apprenticeship levy to upskill people should be an essential part of any insurance firm…
Blog: New beginnings for PI claims
As we emerge out of Covid-19 and into the ‘new normal’, claims specialists are speculating what the future of insurance could look like. Peter Hamberger, head of claims – professional risks at Tokio Marine HCC, explains how the past year has impacted…
Blog: Three ways the IICF brings the industry’s social purpose to life
The Insurance Industry Charitable Foundation UK improves the lives of vulnerable and disadvantaged people by presenting a coordinated industry approach to grant giving, volunteering and leadership. Wendy Wilder, executive director of the IICF UK,…
Advertising feature: Optimising claims indemnity spend for insurers
Digitisation has become essential for insurers looking to unlock value and deliver excellent customer experience. According to EXL's UK and Europe team, Mohit Manchanda, head of insurance, Rohan Regis, vice-president insurance and Swarnava Ghosh, senior…
Advertising feature: Are pet insurers doing enough to support pre-existing conditions?
Pre-existing medical conditions have long made the process of shopping around for pet insurance an often challenging endeavour. Ian Howie, managing director, life, health and travel at Verisk Underwriting, UK & Europe, asks how can insurers offer…
Spotlight: Sustainability - Driving down carbon emissions in the construction industry
In 2021, the conversation around climate change has evolved at pace. As a major contributor to carbon emissions the construction industry has a key role to play in driving down carbon emissions – could the use of timber solutions help achieve this?…
Spotlight: Sustainability - Building with timber for a zero-carbon future
The use of correctly designed and engineered timber solutions is a key driver in the delivery of net-zero by 2050. While insurers are wary of the risks associated with structural timber, the insurance and construction industries need to take a…
Blog: Motor repairs - how are insurers responding to consumer behaviour?
When it comes to motor insurance offering the consumer choice brings a host of benefits and overall improves customer satisfaction. Mia Constable, head of business development at E2E Total Loss Vehicle Management, asks how can consumers be offered more…
Advertising feature: The Electric Revolution is closer than you think – are you ready?
The widespread adoption of electic vehicles is down to factors such as lifestyle changes brought on by the Covid-19 pandemic and people becoming more environmentally conscious writes Steve Molloy, director of commercial sales and EV strategy at AX.
Advertising feature: Transforming the way customers buy insurance over the phone
Leveraging value from InsureTech to drive innovation into transformation and ultimately competitive advantage in the current climate is a theme across the insurance industry akin to the Oklahoma Land Rush of 1889, writes Rob Saunders CEO of ActiveQuote.
Spotlight: Adas technology - Staying ahead of the curve
With the accelerating introduction of Advanced Driver Assistance Systems features, early understanding and reaction to the impact of this technology are critical in managing the customer experience and achieving the benefits it delivers through claim…
Advertising feature: Can you afford not to have European breakdown cover?
If you are planning on driving in Europe next year in the safety of your own car, be it for work, pleasure or to visit family and friends, you should be aware how quickly costs can escalate if your vehicle breaks down, according to Ronan Hart, general…
Advertising feature: Embracing claims digital transformation - focus on outcomes
The general insurance industry is in the middle of a digital overhaul. The customer mix is shifting towards digital natives, who expect seamless interactions over digital channels. According to EXL's UK and Europe team, Mohit Manchanda, head of insurance…
Advertising feature: The lessons we bring from 2020 to 2021
The changes we have seen in 2020 across the insurance industry will live long beyond the initial impacts of the pandemic. The year has centred what we do, why we do it and how we do it back squarely to customers and our colleagues who support them,…
Video Q&A: Davies Group CEO Dan Saulter
In this video Insurance Post content director Jonathan Swift caught up with Davies Group CEO Dan Saulter to talk about digital transformation and deals, including the integration of the defendant law firm Keoghs in acquired in Q1 2020.
Video Q&A: Aviva GI leadership team – Phil Bayles, Gareth Hemming, Colm Holmes and Patrick Tiernan
At this year’s British Insurance Awards Aviva scooped a quartet of awards including General Insurer of the Year.
Spotlight: Cyber - Unlocking opportunities for insurers and brokers in a shifting market
In today’s evolving cyber marketplace, insurers and brokers need to use this opportunity to offer new cyber insurance products and solutions to customers to help them assess and mitigate potential risks to their business
Blog: Building a more sustainable approach to motor claims
Before the 2012 London Olympics, the BBC aired a mockumentary following the challenges of the Olympic delivery team. In the series, Twenty Twelve, the 'head of sustainability' was portrayed as a joke. Fast forward to 2020 to forest fires, floods, ocean…
Spotlight: Sustainability - The impact of modern methods of construction on insurers
Modern methods of construction may be a solution for the UK housing crisis but what risks do insurers face? Michael Smale, senior associate at Kennedys and Chris Butler, partner at the firm explore the risks across all stages of the construction process…