Training
How new working rules will transform the insurance industry
Frances Stebbing explores what new rules being introduced for flexible working in mid-2024 mean for the way the insurance industry operates.
More changes at the top of the CII
Hot on the heels of Chartered Insurance Institute CEO Alan Vallance’s exit at the end of last year, the organisation’s executive director of membership and engagement is leaving.
Qover enters UK motor; ARAG seals DAS deal; OSB's Consumer Duty director
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
A big Hill to climb: what the CII’s new CEO must do
Editor’s View: As soon as Legal Services Board CEO Matthew Hill, pictured, was named the Chartered Insurance Institute’s third CEO in as many three years, insurers contacted Emma Ann Hughes to share what they think should be at the top of his in-tray.
Biba teams up with two schools to attract talent
The British Insurance Brokers’ Association has launched a programme to boost diversity and raise awareness of the variety of careers in insurance.
Q&A: Morgan Lyons, Zurich
Months into his new role as Zurich’s head of mid-market, Morgan Lyons sits down with Scott McGee to talk about challenges within the mid-corp market, improving broker service levels, and attracting and retaining talent.
Why dead-end jobs in insurance are a thing of the past
Shaun Geils, global head of insurance at IQ-EQ, considers how the adoption of new technology promises to transform the industry’s image from antiquated to cutting-edge.
Time to tackle abuse of insurance staff
Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.
CII transfers £2m to The Worshipful Company of Insurers
The Chartered Insurance Institute Group’s charity, the Education and Training Trust, is transferring its net assets of around £2m to The Worshipful Company of Insurers Charitable Trust.
Claims and Legal Review of the Year 2023
Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.
CII appoints acting CEO as Vallance exits early
The Chartered Insurance Institute’s CEO Alan Vallance is leaving months earlier than planned, with an interim stepping into the role as the hunt for a permanent successor continues.
’Tis the season to receive claims about Christmas parties
Ho ho ho, it’s the season when alcohol flows and employees let their hair down after a busy year. Frances Stebbing explores what cover employers should have in place to ensure that Christmas parties don’t cause financial headaches.
CII asked for answers about finances ahead of AGM
Former Personal Finance Society board member Vanessa Barnes has raised concerns about the Chartered Insurance Institute Group’s 2022 annual report ahead of the professional body's annual general meeting this afternoon.
Big Interview: SRG CEO Warren Downey and deputy CEO Lee Anderson
Specialist Risk Group CEO Warren Downey and deputy CEO Lee Anderson explain how Marsh snapping up JLT created a gap in the market for a "great alternative for great specialists."
Insurers are financially steady but shaky at articulating risks
Analysis of Solvency II reporting of 100 of the largest non-life UK and Ireland insurers showed the financial strength of the market remains strong but providers need to up their game on articulating operational risks.
AssuredPartners’ double swoop; LMA and Liiba’s collab; Pen’s IP proposition
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Four ways insurers can use AI to defeat disruptor rivals
As AI Week draws to a close, Leon Gauhman, co-founder of digital product consultancy Elsewhen, explains how large language models could allow traditional carriers to leapfrog over nimbler insurtech competitors.
How Chat GPT plans to revolutionise general insurance
Insurance Post asked Chat GPT to explain what it will do for the general insurance industry and here is what the generative AI system had to say.
How AI can transform insurance contact centres
Sat Sanghera, CEO of IPI, explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
RSA’s Dogu on holding the door open to diversity
View from the top: Yasemin Dogu, chief auditor at RSA, reflects on her career journey, moving to the UK from Turkey, and how it informs her commitment to improving the diverse make up of the industry.
Diary of an Insurer: CNA Hardy’s Dr Soondus Moorhead
Every week is a unique balancing act for mother-of-two, cat lover, chartered process safety engineer and risk control consultant at CNA Hardy, Dr Soondus Moorhead.
Q&A: Jacqui Kelly, Zurich
Following her permanent appointment as head of sales and distribution at Zurich, which she took on as an interim in July, Jacqui Kelly explains her plans to deepen the insurer's relationships with brokers.
CII’s financial statement prompts questions
A single page summary of the Chartered Insurance Institute’s finances issued alongside the organisation’s AGM agenda has sparked concerns among members.
Carriers chasing profitability rather than growth
Data analysis: In a challenging economic environment, insurance executives have shared they are increasingly spreading their attention across many operational areas to prioritise profitability over growth.