Admiral
LV tops Aviva, Churchill, Nationwide and Saga to win customer service crown according to ICS
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Admiral to pocket £450m for comparison subsidiary despite claiming it had 'no plans' to sell Penguin Portals
Admiral Group has reached an agreement with the owner of Uswitch and Zoopla for the sale of price comparison subsidiary Penguin Portals Group for over £500m.
Blog: Ecosystems will be the saviour of brokers
Technology developments, specifically around the ease of integration via application programming interfaces, has meant the concept of a technology ecosystem is now a reality, suggests Peter Goodman, Aventus CEO.
Briefing: Keeping the Admiral ‘freight train’ on track - what lies ahead for CEO Milena Mondini de Focatiis
In Milena Mondini de Focatiis Admiral has its first CEO who was not involved with the launch of the business in 1993.
Admiral’s David Stevens to retire at year end
Admiral group CEO David Stevens will retire at an earlier than expected date of 31 December 2020, the insurer has confirmed.
Briefing: Media owner could signal bright Future for Go Compare
This week media group Future had offer terms accepted to buy Go Compare parent Goco. Post content director Jonathan Swift looks at how the deal could help reposition the aggregator away from expensive advertising, to a more customer-centric approach…
Briefing: The Seven Year Pitch - Why has it taken Stephen Hester so long to sell RSA?
Almost seven years after he took over as group CEO, Stephen Hester looks like he is finally closing in on a sale for RSA. The big question, as Post content director Jonathan Swift asks, is why has it taken so long?
Briefing: The great home/office flip flop
This week will have seen many of us who had been ready to get back to the office reconsider, as guidelines across England shifted.
Analysis: Why falling premiums do not mean clear cut savings for motorists
Falling average motor premiums may represent less significant savings for individual consumers than at first glance, experts have cautioned, while a swift return to pre-Covid motor premium levels is "not inevitable."
Admiral facing 'difficult call' on claims frequency and inflation
Admiral has said it faces a “difficult call” with regard to whether or not claims frequency will return to pre-pandemic levels this year, reporting that it saw a 3-4% increase in road accidents last week alone.
Trade Voice: Mass chair Paul Nicholls on delivering for claimants during Covid-19 and beyond
Paul Nicholls, chair of the Motor Accident Solicitors Society, addresses the insurance and legal industries’ responses to Covid-19 but warns the pandemic has delayed progress on the numerous issues that need to be tackled ahead of the implementation of…
Cost of motor insurance at four year low due to lockdown
The cost of motor insurance fell to the lowest quarterly level since 2016, according to statistics from the Association of British Insurers.
Car insurance premiums fall but ‘uncertainty’ dogs future pricing: WTW/Confused
While average car insurance premiums fell 5% in the second quarter of 2020, deeper analysis reveals more is going on beneath the surface as Willis Towers Watson and Confused warn of future pricing “uncertainty.”
Analysis: The Covid crunch in insurer results
With analysts cautioning the Covid crunch will begin to bite insurers in the second quarter of 2020, Post investigates what impact the coronavirus pandemic has already had in the first quarter
Blog: Covid-19 - time to re-evaluate
The coronavirus pandemic has hit people hard in a manner that the insurance industry can’t compute. Bundeep Singh Rangar, CEO of Premfina, looks at what lessons insurers can learn from the crisis.
Motor insurers saved £1.3bn during UK-wide lockdown, claims aggregator
UK motor insurers made lockdown savings of £1.28bn as drivers stayed home between 23 March and 31 May 2020, research by price comparison website Hello-Safe has suggested.
Briefing: Could Black Lives Matter's landmark purge trigger a brand rethink for some well-known insurers?
As Black Lives Matter activists target statues and landmarks baring the names of historical figures they argue held questionable views, Insurance Post content director Jonathan Swift asks whether this could have ramifications for some of the UK's most…
BGL Group founder Douw Steyn tops insurance rich list
BGL Group founder Douw Steyn, former Saga bosses Sir Roger and Peter De Haan and Admiral founder Henry Engelhardt are among 16 industry figures to make the latest Sunday Times Rich List.
Automatic motor premium refunds little more than a ‘marketing initiative’: Ageas CEO Bart De Smet
Providing premium refunds of £20 to £25 to all motor policyholders in the wake of Covid-19 behaviour changes amounts to little more than a “marketing initiative”, Ageas CEO Bart De Smet has said.
Airmic warns insurers of long-term damage to trust from Covid-19 crisis
John Ludlow, CEO of Airmic, has warned that the insurance industry is at a “critical juncture” due to the coranvirus crisis with member surveys suggesting the hardening market is already forcing businesses to look at alternative risk transfer options.
Direct Line saw motor claims slide 70% in April
Motor claims notifications fell 70% at insurer Direct Line Group in April compared to the same month in 2019, as drivers stayed indoors due to lockdown measures.
Carrot's Andrew Brown-Allan on Covid-19 and connected motor insurance
Covid-19 has sparked plenty of arguments in the motor insurance world, especially on whether customers should pay premiums for vehicles that aren’t going anywhere, let alone creating claims. Carrot's chief marketing officer Andrew Brown-Allan asks what…
Insurance Monitor: On the back foot on business interruption
In this month's column, David Worsfold, a long-running commentator on the insurance market, explains why he fears the sector got off on the back foot on its business interruption coronavirus response, what Pandemic Re might look like and what impact the…
Interview: ABI's Huw Evans on not losing faith in insurance
It clearly is not great for the insurance industry’s reputation “to be in a position where it has so many unhappy customers,” Huw Evans, director general of the Association of British Insurers has admitted.