Insurer
AI will make staff ‘superhuman’ but customers will still be ‘light years ahead’
Industry experts have highlighted the opportunities artificial intelligence can bring, but warn insurers could be missing what customers really need in the long term as they grapple with the new tech.
Insurers show ‘slow but steady’ improvement as nuisance calls decline
The number of nuisance calls and texts reported to the Information Commissioner’s Office halved in 2022 compared with the previous year, with the insurance sector scoring better than other industries.
Allianz reveals Treloar’s successor at LV
Allianz has named Serge Raffard as its new personal managing director, following the recent news that Steve Treloar has decided to leave to pursue new opportunities.
Simplifai’s AI tool; Howden’s telematics app; A-One joins Brokerbility
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Better staff training needed for insurers to be more dementia-friendly
The Alzheimer’s Society has claimed that while the insurance industry is showing willingness to learn, better staff training is needed if it wants to become more dementia-friendly and help vulnerable customers.
Insurers putting ‘words into action’ utilising generative AI
More than half of insurers are already using generative AI in their organisation, according to research from Sprout AI and Opinum.
Antitrust concerns flagged as more members leave NZIA
Three more insurers have left the Net-Zero Insurance Alliance after US state attorney generals said NZIA commitments may “violate" state and federal antitrust laws.
Why inefficiency is an insurer issue
Graham Gordon, product and strategy director for Property and Casualty at Sapiens, explains why intelligent workflows and process automation is key to insurer's getting ahead of the game.
Media risks in the digital age
Analysis: David Worsfold examines the implications of the Online Safety Bill for insurers of content creators, publishers, website hosts and social media platforms.
Zurich and Core Logic partner; Marshmallow secures extra funding; Lloyd’s appoints CUO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Insurers slammed for ‘abandoning net zero targets’ to back Nordic gas and oil exploration
Greenpeace says insurers are prioritising “dirty profits” over the future of the planet as it names 69 insurers involved with a gas and oil exploration project in Norway.
Renters Bill gives bad tenants more power to play system
Richard Finan, director of strategic development for legal expenses and rent guarantee insurer Arc Legal Group, struggled to see many positives when it came to the newly published Renters (Reform) Bill.
AI could become the ‘wild west of tech’ if it is not used appropriately
Artificial intelligence could take on unexpected behaviours, leaving consumers being treated unfairly with vulnerable customers hit the hardest, industry leaders claim.
Experts say AI has potential to ‘unlock’ legacy systems
Artificial intelligence could finally solve longstanding industry legacy systems issues and insurers who don’t get on board will be missing out, experts claim.
Howden unifies business; Pikl partners with Confused; Gallagher sponsors the horses
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Is it time to start lobbying the government to help insure SMEs?
News editor's view: Despite business insolvencies increasing year-on-year, SMEs are still not taking out insurance and, when they do, they often remain underinsured. Is it time for the government to step in?
Novidea reveals plans after securing further $50m in funding
Insurtech Novidea said it will use the Series C funding to further develop its insurance platform as digital transformation continues to be an “urgent pain point” for insurers.
Zurich challenges itself to halve HNW quote times
As Zurich looks to invest further in the high net worth space, head of personal lines and specialties Phil Ost wants to challenge his HNW team to respond to brokers’ quotes within 24 hours
Right Royal challenge facing the insurance industry
Editor's View: Emma Ann Hughes would like to go to a British Insurance Brokers' Association conference where all insurers have risen to the challenge of delivering great customer service.
Climate change activists target Biba conference
Protestors gathered outside the British Insurance Brokers' Association conference in Manchester today (11 May), calling for insurers to refuse to back the East African Crude Oil Pipeline.
Zurich’s broker club; Novidea’s $50m funding; and Gallagher sponsors women’s rugby
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Quantee eyes further global expansion after partnering with Socotra
Insurtech Quantee has partnered with Socotra to help “ease the pain” of digital transformation while it continues its global footprint.
In conversation: Biba’s White and Trudgill on broker leasehold commissions
After Levelling Up Secretary Michael Gove said he was “outraged” at the findings of an FCA report into broker remuneration surrounding leaseholders in multi-occupancy buildings, British Insurance Brokers' Association chief executive Steve White and…
Aviva’s Marc Lewis to leave for Ecclesiastical
Aviva's Marc Lewis has been appointed as Ecclesiastical’s UK underwriting director, Insurance Post can reveal.