Data & Rankings
Why customer satisfaction in general insurance is plummeting
Customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008, according to the latest Institute of Customer Service report.
Cyber insurers increasingly insist on security checks to agree cover
Data analysis: Cyber insurers are learning from past data and demanding extra security protocols are put in place before agreeing coverage, research has revealed.
Insurance Post’s Top 75 MGAs revealed
Markerstudy and Policy Expert have been the named the country’s two biggest MGAs after achieving revenues of between £80m and £100m for UK-based non-life risks in 2022.
Insurers’ profitability to remain lower than cost of capital
Data analysis: General insurers are adjusting rapidly to the new higher interest rate era ushered in by the most intense monetary policy tightening since the 1980s but profitability is unlikely to soar back to pre-pandemic levels imminently.
Young adults want Alexa to sort out their insurance
Data analysis: Young adults are markedly more likely to want their Alexa to share information so they can have personalised home (70%), pet (68%) and car insurance (67%) than older adults (50%, 43% and 48% respectively), a survey has shown.
Top 30 European Insurers 2023: Claims inflation bites
Europe’s 30 largest non-life insurers have demonstrated solid top-line growth over the past two years, following a drop in 2020.
Insurance M&A volume soars but deal value falls
Data analysis: The number of UK insurance merger and acquisition deals rose from 48 in the first half of 2022 to 54 at the start of 2023 but the total publicly disclosed deal value fell from £3.8bn to £16m year-on-year.
Data analysis: Trends in the buildings and contents insurance market
Defaqto’s Angela Pilley examines how many building and content insurance providers are operating today compared with a decade ago, how product features have changed, and the types of fees and charges attached to this type of cover.
How insurance boardrooms are changing
Data analysis: An EY survey has reviewed the movements of board members, with insurance showing a higher turnover rate than last year, which might be representative of new focuses within the boardroom.
Best Insurance Employers to work for in 2023 revealed
Konsileo and Aioi Nissay Dowa Europe have been named as the greatest SME and large places to work, respectively, in this year's Insurance Post Best Insurance Employers Survey.
London Market brokers demand face-to-face future
Data analysis: Brokers and underwriters are fed up with post-pandemic ways of working, according to research by the London & International Insurance Brokers’ Association and Chartered Insurance Institute's New Generation group.
Cyber insurance claims trends revealed
Data analysis: Claims statistics from cyber insurer Resilience shows transfer fraud and vendor data breach are far greater causes of loss than ransomware.
Extent of insurers underpaying women exposed
Data Analysis: Data shows the parts of the insurance industry where women are most likely to be earning less than their male counterparts plus what action is actually closing the gender pay gap.
Cost-of-living crisis causes motorists to ditch insurance add-ons
Data Analysis: The cost-of-living crisis is causing cash-strapped drivers to cut back on motor insurance cover, a survey by Axa reveals.
Household appliances most likely to damage homes
Data analysis: Government data on domestic appliance accidents shows the devices most likely to result in a home insurance claim.
What it takes to be a Power List player
Insurance Post’s Power List reveals today’s movers and shakers in the industry and has been produced by measuring each player's influence and impact on the market.
Brokers don’t care about insurers’ ESG work, reports suggest
Data analysis: Insurance brokers in the UK can’t name the insurers leading the way with environmental, social, and governance (ESG) work, a survey has shown.
How natural catastrophes and inflation are creating a perform storm for insurance
Data analysis: Increasing natural catastrophe losses and shortfalls in industry estimates point to the need for the insurance sector to better understand the risk factors at play today, according to the latest Swiss Re Institute report.
FCA reveals hundreds of BI claims still being considered
Three years on from the first Covid-19 lockdown, the industry is still considering whether 341 business interruption insurance claims are valid.
Insurance CFOs reveal what keeps them up at night
Data analysis: The insurance industry sees high inflation, a downbeat economic outlook and market volatility as the three biggest threats to profitability this year, according to Moody’s annual survey of chief financial officers from 22 leading European…
Aviva and Direct Line Group are most-complained about insurers
Data analysis: The Financial Ombudsman Service data shows general insurance complaints have sharply increased in the second half of 2022 as consumers battle with inflation and cost-of-living.
Energy crisis fails to derail insurers from hitting ESG targets
Data analysis: Insurers and reinsurers are managing to stick to their shorter-term goals of cutting underwriting emissions even during the energy crisis.
Aviva and Axa lead the way in achieving equity for women
Aviva and Axa are leading the way when it comes to creating a more diverse, inclusive and equitable insurance industry for women, according to an analysis of press coverage.
Ombudsman sees an uptick in travel and commercial property complaints
Data analysis: Financial Ombudsman Service data shows that travel insurance complaints are increasing as people head off abroad on their holidays once again following the Covid-19 pandemic.