Compliance
FSA to publish insurer complaint figures in August
The Financial Services Authority has today confirmed that it will require firms to publish information on how they handle complaints, to help people see how firms are performing in this important area and to drive up complaints handling standards across…
ABI claims FOS complaints data risks misleading consumers
The ABI has produced its own table showing complaints in context of overall quality of type of policy.
Under the influence
The Financial Services Authority has widened its approved persons regime for employees with 'significant influence'. Adrian Bristow reveals what this means in practice and the steps that should be taken to ensure compliance.