Personal
EV motorists being charged twice for same cover
Some electric vehicle motorists are being charged twice for the same charging point cover under their home and car insurance policies, Defaqto has warned.
New MOT rules ‘consigned to the bin’
Drivers have rejected the government’s plans to change the way that MOTs are carried out following a consultation.
Is Biba right to worry about personal lines broking?
News Editor’s View: After the British Insurance Brokers' Association asked personal lines insurers to commit to the broking channel, Scott McGee looks at what has got brokers spooked, and what action needs to happen in order for a fruitful future.
Axa’s Walker on providing certainty in an uncertain world
View from the Top: Jon Walker, CEO of Axa UK Commercial, says insurers’ insight is key to making this country more resilient to floods and the other effects of climate change.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
Foil’s Allchorne on what’s next for the PI discount rate
Trade Voice: Pete Allchorne, president of the Forum of Insurance Lawyers and partner at DAC Beachcroft, explores the potential ramifications of this year’s personal injury discount rate review.
Big Interview: Ant Middle, Ageas
After a decade with Ageas UK, its CEO, Ant Middle, speaks to Tom Luckham about the changes he’s witnessed, reflects on 2023, muses on his early dreams of footballing stardom, and shares plans to grow the business in 2024.
Revolut hits back at Allianz lawsuit citing service level failures
Revolut has hit back at a £10.4m lawsuit filed against it by Allianz, denying it breached contractual obligations and alleging the insurer fell short of minimum claims service levels.
Ageas CEO eyes home growth in 2024
Ageas CEO Ant Middle reveals how the personal lines insurer will use real-time pricing technology to boost the provider's home book in 2024.
Diary of an Insurer: Allianz’s Simon Powell
Simon Powell, head of travel claims at Allianz Partners UK and Ireland, uses artificial intelligence and plans to have around 33% of the travel insurance market in 2024.
MIB CEO Dominic Clayden to exit in June
The Motor Insurers’ Bureau has announced that its CEO, Dominic Clayden, will be vacating his role in June after six years with the organisation.
Bloomberg warns Admiral and DLG could suffer from FCA premium finance action
Admiral and Direct Line’s profits could be threatened if the Financial Conduct Authority clamps down on companies charging customers for paying motor insurance premiums monthly, Bloomberg Intelligence has warned.
Why initial attempts at justifying fair value have been too flimsy
James Daley, managing director of consumer group and consultancy Fairer Finance, reveals how the early fair value assessments he has seen fail to “come close to doing a good enough job”.
Allianz to rebrand two UK personal lines businesses
Allianz has announced plans to “boost” the Allianz brand presence in the UK personal lines motor and home market through a series of rebrands.
Are you ready for commoditised insurance’s slow death to speed up?
Forget about products – Felix Schachter, insurance advisory leader at Tata Consultancy Services, says you need to focus on your customers and the value you can offer them to stay relevant in today’s rapidly evolving insurance market.
Longworth spearheads AI Code of Conduct
A voluntary code of conduct for the use of artificial intelligence in claims will be launched on 31 January, spearheaded by Eddie Longworth, founder and director of JEL Consulting.
Why the MGA sector will advance in 2024
Trade Voice: Mike Keating, CEO of the Managing General Agents' Association, argues MGAs are uniquely placed to meet the challenges that 2024 will bring.
Jaguar Land Rover accused of denying customers insurance coverage
Following the launch of Jaguar Land Rover’s in-house insurance service for customers struggling to find coverage for their vehicles, the manufacturer has been accused of refusing to insure its own cars.
UK insurers leaking £4bn in revenue a year
Data analysis: Insurance firms are leaking billions of pounds in revenue and are clueless about how to prevent it from happening, according to a report from data consultancy Sagacity.
Motor and home pricing stability not quite on the horizon
Pearson Ham experts suggest expecting personal lines pricing stability may be “premature”, as its quarterly premium tracker reveals a slowdown in motor premium growth while home continues to increase.
ABI still 40% short of capacity for fire safety scheme
The Association of British Insurers’ Fire Safety Reinsurance Scheme, designed by McGill and Partners, is still some way off launching, despite numerous claims it would be ready by the end of summer 2023.
New year, new shape of the City for insurers
As Lloyd’s stays put in Lime Street and Aviva kicks off 2024 in a new City HQ, Emma Ann Hughes examines how insurers are reshaping the square footage they occupy in the Square Mile.
FCA to clamp down on premium finance outliers in 2024
Briefing: The Financial Conduct Authority’s head of insurance Matt Brewis has labelled premium finance a “poor product”, and warned the regulator has “talked about it enough,” hinting at potential action surrounding the practice in the next 12 months.
ABI’s Clark spells out home truths on rising premiums
Trade Voice: Louise Clark, property adviser at the Association of British Insurers, says rising premiums need to be understood within the context of increasing price pressures on insurers.