Motor Insurance World Live video presentation: Same problem, new challenges; tackling motor fraud in 2020

Allianz has been tackling fraud for over a decade with savings increasing year-on-year for the last ten years.

In this short video session the insurer’s head of fraud James Burge will outline the trends it has seen over the last 12 months, with opportunistic/exaggeration and phantom passengers among the most prominent.

He will then highlight some of these trends, including ghost broking and – one of its most recent areas of focus - application fraud, with examples of successful cases it has run.

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Why insurance companies love furry faces

Building desirable brands in the insurance market is a challenge, but it all boils down to the right level of distinctiveness, and of course, it helps to have a lovable mascot that evokes an emotional connection, writes Rob Allen, strategy partner at branding and design agency Coley Porter Bell.

Brokers want less AI conversation and better service please

Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance Brokers' Association Conference.

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