Motor - personal
Electric opportunities for total loss claims
Collaborative partnerships between insurers and replacement vehicle suppliers can help smooth the transition to zero emissions, as James Roberts, head of insurance sales for Europcar explains.
Cristina Nestares, Admiral
Cristina Nestares, CEO of Admiral UK, ruffled rival’s feathers in 2023 by picking up the pace of innovation at the motor insurance giant and changing tack by snapping up RSA’s direct home and pet business.
Flock teases more deals as it expands into taxi fleets
Commercial fleet insurtech Flock has entered a capacity partnership with The Acorn Group, targeting black taxi as well as Uber fleets.
Axa CEO Foley on why another XL-sized deal isn’t on the cards
Axa UK & Ireland CEO Tara Foley won’t rule out another acquisition but said her growth plan for the business is to build plus consolidate everything currently within the multi-line provider.
ABI unveils financial inclusion strategy
The Association of British Insurers has unveiled a financial inclusion strategy, which commits to addressing “unfavourable” premium finance practices and suggests exploring ways to subsidise motor cover for some drivers.
Zurich and Freedom Services partnership targeting £50m GWP in year one
Zurich UK has penned a five-year deal with managing general agent Freedom Services under which the insurer will provide capacity for an existing commercial vehicle book as well as a fresh telematics play.
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do…
Direct Line brings in Aviva’s Poole as CFO
Jane Poole is leaving Aviva to reunite with her former boss Adam Winslow and take on the role of chief financial officer at Direct Line Group.
60 Seconds With... LexisNexis’ Tom Lawrie-Fussey
Tom Lawrie-Fussey, senior director of product management at LexisNexis Risk Solutions, couldn’t live without cars and loves to listen to The Police through a decent sound system.
Motor insurers warned about political and regulatory intervention
Motor insurers stand on the precipice of a possible explosion in complaints relating to essentials and value policies. And if the industry does not act it should be ready for political and regulatory intervention.
Direct Line CEO reveals plan to get business ‘back on track’
Direct Line Group’s CEO, Adam Winslow, has claimed the insurer has “strong foundations to build on”, adding the motor business had “turned the corner”.
Direct Line aims to cut costs by £100m following £189m loss
Direct Line CEO Adam Winslow has revealed plans to slash operating costs by £100m by the end of 2025 after the business made a £189.5m loss in 2023.
What pushed up the price of EV premiums
Andrew Little, head of marketing and sales at Redtail Telematics, explains what pushed up electric vehicle motor insurance premiums plus what it will take to make cover more affordable again.
Scale of motor insurance quote manipulation laid bare
Data analysis: As the cost-of-living crisis caused a growing number of people to feel the pinch over the last two years there has been at least a 20% uptick in quote manipulation, analysis of 360 million quotes has revealed.
Motor insurers should stop apologising for premiums
Editor’s View: Rather than toadying to MPs by promising to tackle premiums, Emma Ann Hughes argues providers should do a better job of explaining the value of car insurance.
Direct Line rejects second bid from Ageas
Direct Line has rejected a second takeover approach from Belgium’s Ageas, with a spokesperson for the provider known it's red telephone on wheels mascot claiming it's rival continues to “significantly undervalue” the business.
Four ways to boost motor insurer’s profits
Insurance Post gathered a group of personal lines experts to discuss what it will take to make motor insurance more profitable for providers and appreciated by policyholders.
Why Ageas buying Direct Line makes sense now
Having been talked about as a takeover target itself in recent years, content director Jonathan Swift observes Ageas’ move for Direct Line marks a change in fortunes for the Belgian insurance group and makes perfect sense in terms of fit and timing.
Big Interview: Rachel Lam, ombudsman director, FOS
Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
Admiral partners with Google Cloud for new products
Admiral has struck a deal with Google Cloud, which will see the technology giant host the provider’s policy management and billing platforms plus use generative artificial intelligence to produce new products and services.