Crawford & Company
AI service could transform claims handling of damaged vehicles
Artificial intelligence that can estimate vehicle repair costs within seconds just by analysing an image has the power to revolutionise claims handling, developers said.
Film Production: Lights, camera, insure!
Film sets can be dangerous places, with wires and cables trailing and spectacular stunts being performed. What are the risk factors associated with making movies?
Piggot replaces retired Reeves at Crawford
Former Gen Re claims manager Geoff Piggot has been named as CEO of Crawford Global Technical Services.
Crawford appoints Hanover boss as COO
Crawford has appointed Andrew Robinson as its global chief operating officer.
Suezawa replaces Shigematsu at Crawford Japan
Futoshi Suezawa has been promoted to country manager at global loss adjuster Crawford's Japan office.
Crawford's We Go Look acquisition will bring 'gig economy' to claims management sector
Crawford & Company’s acquisition of online collaborative economy platform We Go Look will bring the “gig economy” model to the UK claims management sector.
Crawford acquires US inspection firm We Go Look
Global loss adjuster Crawford has acquired 85% of US inspection firm We Go Look for $36.1m (£28.5m) via a new investment platform.
Interview: Harsha Agadi, Crawford & Company
As Crawford ‘outperforms expectations’ in terms of growth, Michèle Bacchus speaks with CEO and president Harsha Agadi about his plans for the company
Time to focus on liability
Most employers don't spend too much time thinking about employers' liability, public liability and product liability unless they actually have a claim. So perhaps it is just as well that the national media is continually drawing attention to tragic…
Hanjin crisis now a ‘global claims phenomenon’, loss adjusters warn
Loss adjusters have been appointed multi-million pound contracts to recover cargo lost as a result of the Hanjin shipping crisis.
Interview: Jonathan Clark, Chartered Institute of Loss Adjusters
The Chartered Institute of Loss Adjusters has been racking up a few firsts when it comes to naming its president in recent years, highlighting the changes the body is undergoing.
Blog: Stormy lessons and a diverse future for loss adjusting
Benedict Burke, president of the Chartered Institute of Loss Adjusters, reflects on his presidential year ahead of CILA's annual conference and annual general meeting on Wednesday in Manchester, where he will pass the baton on.
Insurers ‘on notice’ after Hanjin shipping collapse
Insurers should be ready for a deluge of claims in the coming weeks as the collapse of Hanjin shipping company leaves cargo stranded at ports or on the high seas, Crawford & Company has warned.
Week in Post: Amazon Echo; pills that make you hard; CMC scourge and elderly drivers
This week Post reporter Rosie Quigley and I were given a tour around the Accenture Innovation Lab at Plantation Place in the City.
Blog: Riots and claims, five years after the London unrest
When the ‘Black Lives Matter' protests on 5 August brought West London traffic to a standstill and cut off the M4 corridor into Heathrow Airport, one couldn't help thinking of the simmering social tensions that led to widespread rioting five years ago.
Agadi appointed president and CEO of Crawford & Company
Harsha Agadi has been appointed president and CEO of Crawford & Company, after serving in the role on an interim basis since August 2015.
Claims: Claims side leads way towards a digital Lloyd's
Lloyd’s of London, like the London market as a whole, is becoming more urgent about getting up to speed with modern technology – and claims is leading the way
Crawford & Co launches Alternative Business Structure
Jason Spencer will join Crawford in setting up the alternative business structure (ABS) in order to deliver a wider variety of services.
IBIS 2016: Days of human intervention in low value motor claims could be numbered
The use of technology will dramatically change the way motor claims are handled, delegates were told at the IBIS Global Summit 2016 in Barcelona on Tuesday.
Blog: Uberisation of claims would be detrimental to customers in surge scenarios
Clive Nicholls, UK & Ireland CEO at Crawford & Company, disagrees loss adjusting will soon be disrupted by the 'gig economy'. He argues the industry cannot rely on freelancers to carry out claims surveys in surge scenarios.
Motor: Manufacturers and insurers – joining up the data
With a raft of new technology being installed in motor vehicles, the debate has started over who owns the data it produces – insurers or manufacturers?
FCA SME claims review “sharpened” focus, but was not a major factor in industry response during 2015/16 floods
The insurance industry’s response to the winter flood in terms of SME commercial claims would have been hailed a success, even without the Financial Conduct Authority’s 2015 thematic review into this area.
From Mister Maker and Keith Chegwin to upsetting Beliebers, how has #insurance embraced Twitter?
With Twitter celebrating its tenth birthday this week @insuranceswifty decided to ask a number of insurance-based social media advocates for their thoughts on the platform.
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation