Aviva
Digital Bar Quarterly: How can insurers optimise a multibrand strategy with greater UX differentiation?
Insurance companies replicating their quote and buy journeys across multiple brands are missing significant opportunities. Jamie Bayliss, consultant at Altus Consulting, shares his observations and outlines how they could overcome this efficiently…
CFO reveals how Aviva is combatting claims inflation
Aviva's chief financial officer Jane Poole has revealed how the insurer’s operations are preventing it from falling foul of claims inflation like rival Direct Line Group.
Aviva’s Ryan Birbeck on the recruitment arms race in broking
View from the top: Ryan Birbeck, regional brokers director for UK&I GI at Aviva, addresses the fears brokers have about staff retention and lack of experienced staff.
Insurance CFOs reveal what keeps them up at night
Data analysis: The insurance industry sees high inflation, a downbeat economic outlook and market volatility as the three biggest threats to profitability this year, according to Moody’s annual survey of chief financial officers from 22 leading European…
Aviva and Direct Line Group are most-complained about insurers
Data analysis: The Financial Ombudsman Service data shows general insurance complaints have sharply increased in the second half of 2022 as consumers battle with inflation and cost-of-living.
Multiple insurers join neurodiversity campaign
The Group for Autism, Insurance, Investment and Neurodiversity has launched a campaign to push the way the insurance industry operates to better enable and equip neurodivergent employees.
US insurtech eyes UK commercial motor insurance market
Tony Beirne, of US commercial trucking insurance provider and insurtech Cover Whale, has revealed the business is “very open to other geographies”.
Law firm reprimanded after criminal employee defrauds Aviva
Harwood has been found liable for losses, damages and costs incurred by Aviva after recruiting a solicitor with a criminal record.
Aviva CEO Amanda Blanc on Desert Island Discs: Five things we learnt
Amanda Blanc, Group CEO of Aviva, appeared on BBC Radio 4’s Desert Island Discs programme, where she selected eight tracks, a book and a luxury item to take with her to a desert island.
Aviva’s Winslow hopes for easing inflation as PL motor shrinks slightly
Adam Winslow, Aviva GI CEO for UK and Ireland, says diversification helped the firm weather a drop in personal lines motor business, and shares Aviva’s approach to pricing and building out the HNW book.
Aviva UK&I GI sees growth as it returns more than £5bn in capital since 2021
Aviva Group CEO Amanda Blanc has announced strong results for the UK and Ireland general insurance business, while launching a £300m share buyback scheme, having taken capital return to over £5bn in two years.
Aviva and Axa lead the way in achieving equity for women
Aviva and Axa are leading the way when it comes to creating a more diverse, inclusive and equitable insurance industry for women, according to an analysis of press coverage.
Ifed secures first Serious Crime Prevention Order
The Insurance Fraud Enforcement Department has obtained its first ever Serious Crime Prevention Order against a fraudster who scammed insurers and lawyers out of nearly £250,000, and its DCI is targeting more orders in the future.
Jensten buys three brokers; CFC launches IP solution; Optio appoints CEO
Friday Round Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Andrew Wilkinson swaps Aviva for MIB
The Motor Insurers’ Bureau has appointed Andrew Wilkinson as chief claims officer.
Causes for concern for renewable energy insurers
Analysis: Harry Curtis explores the challenges facing the renewables insurance market and why smaller wind turbines installed over a decade ago are giving providers cause for concern.
Insurers with unsatisfactory websites named and shamed
Insurance companies with websites that fall short of consumer expectations have been named and shamed.
Ransomware gets the headlines, but it is not the top cyber exposure says CFC’s Nelson
CFC Underwriting’s cyber development leader, Lindsey Nelson says that while media interest in ransomware remains high, it is not the most frequent exposure seen in the SME cyber space.
Editor’s Picks: Musk’s move, navigating losses and regulatory improvements
As we approach the end of February, the headlines that caught your attention on Insurance Post this month show the challenges and opportunities facing the industry one year on after Russia invaded the Ukraine.
Interview: Peter Elliot on why he gave up the insurance boardroom to drive aid ambulances to Ukraine
To mark the first anniversary of the Russian invasion of Ukraine Jonathan Swift spoke to retired insurance marketing veteran Peter Elliot about how the conflict changed his life.
Claims Apprentice Podcast: Claims Inflation – Motor Repair
In this podcast, Team Connect – from the latest series of Claims Apprentice – looks at the factors behind the rise in motor repair claims costs.
How inflation is widening the underinsurance gap
Data analysis: Insurance Post investigates the widening gap between cover and risk in home and commercial property insurance, revealing how the conflation of property value with the rebuild price may be driving this trend.
Insurers must fix their attitude to mental health, as Martin Lewis highlighted
Editor's View: Given the influence that Martin Lewis has with consumers and politicians, insurers would be wise to listen to him when he highlights areas where the industry falls short.
Liberty and Aon BI wordings to be the subject of October trial
Several business interruption cases, in which Liberty Mutual is a defendant, will be heard together over the course of a five-day trial in October.