Claims
Allianz's Graham Gibson, Aviva, NFU and Zurich among winners at 2023 Claims & Fraud Awards
Allianz chief claims officer Graham Gibson, pictured, won the prestigious Achievement Award at the Insurance Post Claims and Fraud Awards yesterday evening (5 October) at The Brewery.
Regulator monitoring motor insurance premiums
The Financial Conduct Authority is “monitoring” motor insurance prices amid skyrocketing premiums.
Will MoJ plans for medical reports fix the claims portal?
Tom Luckham unpicks the Ministry of Justice’s proposals to change medical reporting requirements for road traffic accidents and examines the impact it could have on motor insurance claims.
Trade Voice: ABI’s Mark Allen on collaborating to beat fraud
Mark Allen, assistant director and head of fraud and financial crime at the Association of British Insurers, argues the industry needs to come together and implement a multi-faceted whole system approach to fraud.
John Lewis halts offering EV cover amid repair cost concerns
John Lewis has "temporarily paused offering new policies and renewals on fully electric vehicles", citing repair cost concerns.
Diary of an Insurer: Belfor UK’s Paul Anderson
Paul Anderson, operations director for restoration and reinstatement at Belfor UK, is hiring, reviews a surge and burst pipe event plus aims to shorten the claims process by managing the entire restoration and reinstatement process.
Confiscation order gives serial fraudster three months to pay back £210,000
A court has granted a confiscation order against a man who was jailed in 2021 following 62 fraudulent insurance claims, ordering him to pay £210,000.
Property claim times to benefit from migrant construction worker influx
The government’s decision to relax the rules for construction workers to enter the UK from abroad, should increase the pool of skilled workers available for property repairs, said Verisk’s head of property Ben Blain, following the release of Verisk’s…
Ramifications of crumbling concrete for insurers
Rachael Murphy, senior associate at Browne Jacobson, considers the type of claims insurers can expect from issues with reinforced autoclaved aerated concrete.
Fair settlements should be ‘simply expected’ following FCA warning shot
Following a call to insurers from the Financial Conduct Authority to ensure fair value, industry commentators have said that fair value is “simply expected”.
Kim Alcock of McLarens fights for a more fair world
Kim Alcock, head of UK casualty at McLarens, shares how she has gone from being told the role of claims inspector was "not open to women" to leading one of the most gender diverse adjusting teams in the market.
Collaboration needed on climate resilience as UK must ‘get used to’ floods
Collaboration is the key to improving climate resilience, according to a panel of experts at the Chartered Insurance Institute’s Shaping the Future of Insurance conference.
Parametric elements could become part of the basic make up of an insurance policy
With customer expectations increasing, and speed of settlement becoming more and more of a priority, the Chartered Insurance Institute’s Matthew Connell and Altus’s Patrick Hayward believe some parametric elements could become part of the basic make-up…
FCA issues deadline for insurer action over Gap products
The Financial Conduct Authority has written to insurers warning that more action is required in order to guarantee good customer outcomes.
MPs call for OIC case backlog investigation
In a report published today, the Justice Committee has urged the Ministry of Justice to investigate the case backlog within the Official Injury Claim portal.
How AI can mitigate increasing cost of extreme weather
Izik Lavy, CEO and co-founder of GeoX, discusses how insurers are using AI and aerial imagery to battle the extreme weather ushered in by the climate crisis.
Home insurance payouts outpace premiums in Q2 2023
The latest figures from the Association of British Insurers reveal that £782m was paid out in home insurance claims in the second quarter of 2023.
Zurich waives return of insurance settlement for bird sculpture
Zurich has waived the insurance settlement for a rare £30,000 Wally Bird sculpture, which was stolen nearly two decades ago and has been now been recovered and returned to the London borough where it was crafted in 1894.
Motor and building insurance complaints hit five-year high
Quarterly data from the Financial Ombudsman Service shows that complaints relating to motor and buildings insurance have reached their highest level in five years
Travel insurance predicted to lead growth in personal lines
Data from Smart Money People has revealed that travel insurance is set to grow by 15% over the next year, the highest growth projection of the top ten insurance policies.
PI discount rate consultation closes ahead of 2024 review
The Ministry of Justice’s consultation into establishing a dual/multiple PI discount rate closed yesterday, with the final decision to be made in July 2024.
Furness appointed as Motor Repair Network MD
Former Covéa Insurance boss Adrian Furness has been appointed as managing director of Motor Repair Network.
60 Seconds with... HF Solicitors’ Fiona Greening
Fiona Greening, partner at HF Solicitors for counter fraud, shares a fairy tale proposal at Walt Disney World and a love of Oasis.
Diary of an Insurer: Sedgwick’s Liza McNab
Frozen pipes are a recurring theme for Lisa McNab, an investigator in Sedgwick’s major loss team, but she can relax by watching the new Luther movie and catching up on Love Island.