Claims
Claims Apprentice Podcast: Claims Inflation – Motor Repair
In this podcast, Team Connect – from the latest series of Claims Apprentice – looks at the factors behind the rise in motor repair claims costs.
Claims Apprentice Podcast: Claims Inflation – Personal Injury
In this podcast, Team Aspire – from the latest series of Claims Apprentice – looks at the factors behind the rise in personal injury claims costs.
Liberty and Aon BI wordings to be the subject of October trial
Several business interruption cases, in which Liberty Mutual is a defendant, will be heard together over the course of a five-day trial in October.
Why insurance customers are demanding more on payments
Blog: With cost-of-living concerns bringing the speed at which claims are paid to one of the top priorities for consumers, Darren Lane, business development manager at Solaris, explores why insurers need to move away from legacy technology to keep up…
Liberty Mutual faces fresh wave of BI court battles
Liberty Mutual is facing a growing number of lawsuits over business interruption insurance, with a group of racecourses and pub chain Fuller’s the latest to join the ranks of organisations suing the insurer.
Trade Voice: Mass’s Sue Brown on why the OIC portal has been a resounding failure
Sue Brown, chair of the Motor Accident Solicitors Society, argues that the criteria by which the success of the Official Injury Claims portal has been judged have continually shifted and takes aim at what she sees as the MoJ’s latest excuse.
Justice Committee launches inquiry into impact of whiplash reforms
The Justice Committee has today launched an inquiry into how whiplash injuries resulting from road traffic accidents are processed following reforms to the legal framework introduced in 2021.
Government urged to move to regulate sales of e-scooters
MPs have been urged to speed up the process and end the ambiguity over how e-scooters can be used.
Aviva changing approach for customers with mental health conditions after ‘asking too many questions’
Aviva has acknowledged it has asked “too many questions” to people who reveal mental health conditions, and that it needs to do more to support these customers.
Q&A: Simon Pemberton, Gallagher Bassett
Simon Pemberton, CEO of Gallagher Bassett ,caught up with Insurance Post to speak about claims trends, recruiting talent and plans for the business in the year ahead.
What next for the Covid business interruption insurance saga?
In light of recent FCA’s review into the handling of Covid business interruption claims, Peter Hardy, insurance expert and partner at Reed Smith and Mark Pring, partner at Reed Smith argue that the legal fallout only just begun.
How insurers and brokers are tackling commercial underinsurance
Analysis: Pamela Kokoszka examines how commercial insurers are adapting their approaches to address underinsurance that could prove a fatal blow to businesses in the current economic climate.
Meet the 2023 Claims Apprentices
Ahead of the new series of Claims Apprentice, sponsored by Kennedys, we are delighted to introduce you to our six finalists, who have made it through the interview process and onto the fourth run of the popular video show.
NFU Mutual policyholders invited to claim after Covid cover complaints upheld
Dozens of NFU Mutual policyholders have had complaints over missing cover for Covid-related booking cancellations upheld, Insurance Post can reveal.
Insurance Post Podcast: What the cost-of-living crisis means for insurers
The cost-of-living crisis is resulting in a growing number of policyholders pressing, complaining and shouting loudest in the hope their claim will move faster than everybody else’s, according to Claims Consortium Group.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
‘Clarity’ for PI as Court of Appeal hands down judgment on mixed injuries
The Court of Appeal has handed down judgment in two mixed injury cases leapfrogged in November, providing some clarity on how mixed injuries should be handled. However, some are concerned it could lead to further litigation and an adverse impact on…
Woodgate & Clark restructures to accommodate Quadra acquisition
Loss adjuster Woodgate & Clark has restructured to fully integrate its Quadra acquisition into the the business to help navigate supply chain challenges.
Government launches consultation on dual/multiple discount rate
The Ministry of Justice has launched a consultation on how dual or multiple personal injury discount rate might work, and what its effects on claimants and defendants might be.
Fidelis breaks ranks in Aercap lawsuit as insurers clash over defences
Fidelis has been permitted to join a $3.5bn lawsuit brought by the world’s largest aircraft leasing company Aercap as a third defendant, despite objections from fellow insurer AIG.
Is Direct Line’s profit warning a bellwether of more bad news to come?
Content director's view: Jonathan Swift reflects on what Direct Line Group's trading update, and decision to scrap its 2022 dividend, might mean for both it and the UK insurance market.
Q&A: IFB director, Ursula Jallow
Newly appointed director of the Insurance Fraud Bureau, Ursula Jallow, spoke to Insurance Post about her plans to lead the industry's collective fight against fraud.
Defra to set out recommendations to reduce flood risk
The Department for Environment, Food and Rural Affairs is looking to introduce a new approach to sustainable drainage, which is set to be incorporated into new developments in England to reduce flood risk.
Direct Line Group shares fall off a cliff as it scraps dividend for 2022
Direct Line CEO Penny James has announced that the board "no longer expects to declare a final dividend for 2022" after a significant increase in claims as a result of the prolonged period of severe cold weather in December, causing its shares to crash.