Claims
Was I too quick to write off loss adjusting start-ups?
Content Director’s View: Having concluded that loss adjusting start-ups are diminishing in numbers due to compliance, procurement and lack of market disruption content director Jonathan Swift revisits the question of what might help someone buck the trend, with a trio of founders who have each found a niche.
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Aviva detects £127m worth of fraudulent claims in 2024
Aviva reported a 14% increase in the number of claims it declined in 2024 due to fraud, uncovering more than 12,700 fake claims worth a total of £127m.
Aviva and Axa hit back at claims made by Which?
Aviva and Axa have refuted claims by Which? that their “potentially unfair definitions of storms and floods” are being used to reject claims made by customers who have had their property damaged.
California scheming costs fraudster £60k
A man has been sentenced for making an insurance claim worth £59,987, after he pretended he crashed a hire car while on holiday in California.
Tech shift in insurance slashes underwriting and pricing job vacancies
Automation and artificial intelligence-driven algorithms are reducing the number of new underwriting hires at the start of 2025, according to exclusive data analysis by Michael Stefan, partner at executive recruitment firm Hanover.
Trump’s tariffs impact on insurance laid bare
The introduction of US president Donald Trump’s tariffs on Wednesday (9 April) will increase the cost of claims, particularly in motor and home insurance, experts have warned.
Q&A: Ursula Jallow, Insurance Fraud Bureau
Ursula Jallow, managing director of the Insurance Fraud Bureau, sits down with Insurance Post to talk through the three year strategy of the organisation, including moves into new lines of insurance, streamlining its tech capabilities and how fraud risks…
Throwback Thursday: North Sea disaster; bullion raid
Insurance Post’s Throwback Thursday steps back in time to April 1980 to remind you what was going on this week in insurance history when heavy claims were expected following a North Sea disaster and the cost of a bullion raid was being counted.
British Insurance Awards 2025 shortlist revealed
Whatever you are doing, stop! The Supersonic shortlist of the 2025 British Insurance Awards, which will take place at the Royal Albert Hall on 9 July, is announced today.
McLarens changes top team to ‘maintain’ growth
McLarens has made changes to its senior management team, in a bid to “maintain the momentum” of the loss adjusting firm’s growth across Europe, the Middle East and Africa.
Failure to prepare for extreme weather causes school closures and education losses
Recent flooding and heavy rain across the UK have once again forced school closures, which Gareth Magrath, senior associate director at Brawdia, argues highlights education providers’ vulnerabilities from weather-related property losses plus the need for…
Why claims are the true test of an MGA
As the MGA sector continues to evolve, Michael Keating, CEO of the Managing General Agents’ Association, argues claims excellence must be a strategic priority and technology embraced for efficiency, service improvements and complimenting the human touch.
Hear from Thatcham, the FOS, Aviva, DLG and Allianz at Claims Club
The Claims Club 2025 programme kicks off on the morning of the 25 April at Events No6 in London and you can sign-up to attend now.
Treasury brands Civil Liability Act a success
HM Treasury has patted itself on the back for the impact of the Civil Liability Act 2018, claiming policyholders pay lower insurance premiums thanks to the legislation.
RSA transforms claims tech to dominate commercial lines
RSA’s technology-enabled claims service improvement is “central” to its goal of becoming the number one commercial lines insurer in the UK, according to commercial claims director Lee Dainty.
Guidewire buys pricing software provider Quantee
Guidewire has bought insurance pricing software provider Quantee, after insurers asked the platform provider “to solve the problem in a cohesive and seamlessly integrated way”.
Throwback Thursday: Kwik Fit gets fitter; Aon’s warning
Insurance Post’s Throwback Thursday steps back in time to March 1998 to remind you what was going on this week in insurance history when Kwik Fit Insurance was expanding and Aon’s CEO warned against lawyers.
Political violence losses and logistical challenges for claims
Dealing with insurance claims relating to political violence demands a rapid, specialised and technologically sophisticated response, according to Hugh Sparks, managing director of onshore energy and mining plus natural resources at Charles Taylor.
Lessons from the LA wildfires for the UK’s flood resilience
As the scale of losses from the Los Angeles wildfires becomes clear, Marcel Le Gouais examines if insurers are ready for a climate change-induced ‘new normal’ plus how the sector needs to step up efforts to improve policyholders' risk resilience.
Painting a picture of the fine art insurance market
Today’s trends in fine art and how this affects the world of insurance are tackled in the latest Insurance Post Podcast.