Broker
Brokers want less AI conversation and better service please
Fiona Nicolson reveals brokers want a little less conversation about artificial intelligence and to have a lot more grown-up conversation about balancing online experiences with being able to talk to an insurer's staff at this year’s British Insurance Brokers' Association Conference.
Hughub CEO and former SSP director Jonathan Davey retires
CEO of Hughub and former SSP director Jonathan Davey has retired after a 36-year career.
Claims service is improving after some dark days
Data analysis: Claims service improved in the first quarter of 2024, although inconsistencies remain within the UK market, research conducted by Gracechurch has revealed.
LV’s Mike Crane leaves insurer
Mike Crane, director of LV Broker, is leaving the insurer and is to be replaced by portfolio pricing director, Nicola George.
How brokering in Ukraine is triumphing over adversity
Interview: Ukrainian insurance broker Alina Golubieva talks to David Worsfold about the current challenges of insuring businesses and homes in the country, plus how the market is preparing to align itself with European Union regulation.
Canary Riverside appeal leads to reduction in freeholder payout
An Upper Tribunal has reduced the sum repayable to leaseholders of the Canary Riverside complex in east London, ruling that just 65% of the total should not have been paid.
Jensten’s focus ‘remains the same’ following funding boost
After securing an additional £170m in funding dedicated to growth, Jensten chief financial officer Ed Hannan tells Insurance Post that it will continue to build a "compelling proposition" for vendors and potential investors.
Consumer Duty causes insurer service to start to improve
After market-wide issues such as staffing and hybrid working causing issues insurers service standards to plummet over the last couple of years, research has revealed providers are finally improving the way they help brokers.
Diary of an Insurer: Consilium’s Roxy Zeb
Roxy Zeb, partner in Consilium’s professional and executive risks team, talks about getting back into the Lloyd’s and the London market after 10 years in Australia, her desire to inspire and drive greater diversity, as well as her love of property…
WTW’s Read on broker consolidation
View from the Top: John Read, managing director of WTW Networks, explains the role of broker networks in the consolidation cycle.
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines…
Cila boss’s son gets approval for ‘challenger broker’
Chris Bissell, son of Chartered Institute of Loss Adjusters’ executive director John Bissell, has received Financial Conduct Authority approval for his broker firm Bissell & Partners.
Biba’s Trudgill on attracting fresh talent to insurance
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, reports on the body’s efforts to pitch a career in insurance to school pupils.
Howden’s Will Bloomer passes away unexpectedly
David Howden, CEO of Howden Group, has paid tribute to his organisation’s chief corporate and legal affairs officer Will Bloomer, who passed away “suddenly and unexpectedly” last week.
There is still time to complete the Best Insurance Employer 2024 survey
Insurance Post has extended the deadline to be included in the 2024 Best Insurance Employer Survey.
Q&A: Aviva’s Ryan Birbeck and Michael Yabantu
Aviva’s Michael Yabantu, managing director of mid-market, and Ryan Birbeck, broker and client development director, sit down with Insurance Post to talk about the internal changes Aviva has made to make access easier for brokers, what product lines it…
Price of tower block insurance finally slashed
Insurance premiums for leaseholders waiting for combustible material to be removed from their blocks of flats could plummet by up to two thirds following the launch of the Association of British Insurers’ Fire Safety Reinsurance Scheme today (13 March),…
Equine insurance under starter’s orders
Post Podcast: Ahead of the Cheltenham Festival, equine insurers explore how the sector helped horse owners when racing returned after the Covid-19 lockdown caused meetings to be cancelled.
Gallagher names Marsh’s Nick Harris as UK&I retail CEO
Gallagher has appointed Nick Harris, formerly CEO of Marsh’s Pacific division, as CEO of UK & Ireland retail broking.
CII’s Groves on bridging the climate expectations gap
Trade Voice: Tim Groves, programme development and partnership manager at the Chartered Insurance Institute, considers ways to bridge the gap between the risks insurers are able to cover and those the public think they should cover.
What M&A activity in 2023 indicates for deals in 2024
Data analysis: The number of UK insurance merger and acquisition deals rose from 98 in 2022 to 112 in 2023, but total deal value fell significantly from £5.1bn to £3.3bn year-on-year.