People

Blog: Cracking the class ceiling

As socio-economic diversity is expected to be the next front for inclusion, with a government-backed socio-economic diversity taskforce currently surveying firms in the City of London, Raymond Silverstein, partner at Browne Jacobson, looks at how the…

Q&A: Malcolm Hyde, formerly of the CILA

Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly…

60 Seconds With... Nicola Marshall, Markel

Nicola Marshall, senior underwriter of professional indemnity and technology, media and communications at Markel International, surprises Post with her judo expertise and love of golf.

Intelligence: Protecting customer-facing staff

With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…

Editor's comment: Take time to smell the flowers

Life can be hard. It’s not a nice lesson to have to teach my son but he is old enough now to know about climate change, to learn about inflation and to ask questions about US school killings, abortions, and women’s rights.

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