Financial Ombudsman Service (FOS)
Data analysis: FCA & FOI trackers updated - BI complaints drop as insurers settle backlog
Enquiries to the Financial Ombudsman Service related to business interruption products have finally started to drop after a rapid increase in Q1 2021 following the FCA test case.
Blog: Importance of robust agency arrangements in insurance sales and supply chains
With Axa suing Santander for £624m over its payment protection insurance policies, Caroline Harbord, partner, and Charlie Paddock, trainee solicitor at law firm Forsters, discuss the importance of robust agency arrangements in insurance sales and supply…
Data analysis: FOS insurance backlog tops 9000 cases
Freedom of information requests by Post and sister title Insurance Age have laid bare the scale of insurance case delays at the Financial Ombudsman Service.
Intelligence: Post's complaints matrix shows the products that let consumers down during the pandemic
Complaints data from the Financial Conduct Authority and the Financial Ombudsman Service helps to create greater transparency and accountability for insurance firms. As Post brings together the most comprehensive set of complaints data from 2014 onwards,…
FOS business interruption uphold rate drops to 11%
The Financial Ombudsman Service upheld 11% of business interruption insurance cases between July and September this year, according to its latest figures.
Allianz unveils sustainability charter; Beazley plots ESG syndicate; FOS complaints up 5%; and IQUW set to acquire Agora
Post wraps up the major insurance deals, launches and investments of the week.
Analysis: Business interruption late payment claims a 'live issue'
Insurers could still face claims for damages relating to the late payment of Covid-19 business interruption claims under an as yet untested part of the law, according to lawyers.
FCA fees update: Key takeaways as regulator to hike fees by 5.2%
The Financial Conduct Authority has published its latest fees update, with a consultation set to run into May.
Nausicaa Delfas named FOS interim CEO
Nausicaa Delfas will serve as interim CEO and chief ombudsman of the Financial Ombudsman Service, taking over from Caroline Wayman.
Weddingplan claims being paid following Supreme Court BI ruling
Some claims on wedding insurance policies sold by managing general agent UK General that were initially rejected are now being paid with policyholders also receiving compensation, Post has learned.
FOS CEO Caroline Wayman to step down in April
Caroline Wayman, chief ombudsman and CEO of the Financial Ombudsman Service, is set to step down after seven years at the helm.
For the record: Brightside sold to Markerstudy; Aviva acquires Axa XL HNW team; Aston Lark buys Bruce Stevenson and Inflexion invests in broking again
Post wraps up the major insurance deals, launches and investments of the week
Exclusions will widen the expectation gap, FOS chief warns insurers
Financial Ombudsman Service CEO Caroline Wayman has cautioned insurers that adding exclusions to policies which have generated claims during the pandemic would widen the gap between policyholder expectations and the reality of their cover.
PI firms and insurers clash on direct pre-medical offers
Solicitors have called for more regulation around insurers contacting claimants that have legal representation with pre-medical offers, as law firms allege that claimants may be missing out on higher compensation awards.
BI Case Notes: The FCA’s test case in numbers
Updated: On Friday 15 January the Supreme Court will return a verdict on appeals in the Financial Conduct Authority’s business interruption test case.
Former Sabre chairman Keith Morris OBE wins Achievement Award at 2020 British Insurance Awards
Former Sabre chairman Keith Morris OBE added his name to the roll call of Achievement Award winners in 2020. Jonathan Swift caught up with his colleagues and listened to what he had to say as he picked up the prize, as well reflecting on the other…
Insurers risk falling foul of Enterprise Act if BI appeals fail
Insurers that do not pay claims swiftly and choose to appeal following the judgment in the Financial Conduct Authority’s business insurance test case could end up paying out more under the Enterprise Act, lawyers have cautioned.
Analysis: Local lockdowns - the insurance impact
After relaxing the national lockdown, the government imposed local restrictions to control the spread of the Covid-19 virus. Post investigates what implications these local lockdowns have for insurance.
Analysis: How Covid crashed the wedding market
Events were cancelled across the board this year due to Covid-19 but none could be much more emotive than the thousands of weddings that couldn’t go ahead. Post investigates how the insurance market responded.
FCA BI test case judgment expected Tuesday
The judgment in the Financial Conduct Authority’s business interruption test case, in which the regulator is representing policyholders against insurers, is expected Tuesday 15 September.
FOS receives 'handful' of broker business interruption complaints
Exclusive: The Financial Ombudsman Service told Post it has so far seen a “handful” of business interruption complaints about brokers, as policyholders await the results of the Financial Conduct Authority’s High Court test case.
Analysis: Private medical insurance - providing the benefits and managing the risks
As the NHS faces unrelenting pressure to deliver services to patients, this begs the question whether the UK will be able to sustain its funding over the longer term. And while there has been increased reporting of alleged malpractice cases against…
NI Assembly committee rails against insurer Covid-19 BI payouts as ABI grilled
There is a “real perception of intransigence from the insurance industry … [and] lack of willingness to engage and support business” during the coronavirus pandemic, according to Caoimhe Archibald, chair of the Northern Ireland Assembly’s Economy…
Insurance Monitor: Can the industry regain control?
In this month’s column, David Worsfold looks at the industry’s stumbling response to Covid-19, the investigation fees travel insurers may face and why Brexit needs to move back up the boardroom agenda