Zurich's Hayley Robinson on relationship building in the age of digitalisation
As we all live and work in an increasingly digital world, technology seems to be able to provide solutions for many challenges insurers face. And that is why, more than ever before, insurers need to work on those human relationships with customers, brokers and the industry, writes Hayley Robinson, chief underwriting officer at Zurich.
One of the key factors that makes relationships stronger is understanding that, as an insurer, we are not just about paying claims. And while it is a fundamental part of what we do, we also provide
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on People
Insurer CEOs focusing on cost cutting rather than diversity
Reboot’s 2024 Race to Equality report has found that budget cuts are the biggest contributing factor to the slowing down or silencing of diversity efforts.
Mike Crane joins Axa Commercial as SME and specialty director
Mike Crane, formerly managing director of LV Broker, has been appointed as Axa Commercial’s SME and specialty director.
Mandatory qualifications will safeguard the future of insurance
Given the regulator’s role in safeguarding consumers, Crescens George, CEO of Wiser Academy, wonders why the Financial Conduct Authority hasn't already stepped in to mandate higher qualification standards for the insurance sector.
Skills commission CEO warns of AI impact on underwriters
Underwriters and actuaries are set to be “hugely impacted” by artificial intelligence, according to Financial Services Skills Commission CEO Claire Tunley.
Von Mesterhazy appointed Allianz MD for specialty
Isabella Von Mesterhazy has been appointed managing director for Allianz UK’s specialty business, effective 1 December 2024
Diary of an Insurer: MS Amlin's Kate Bandhu
Kate Bandhu, head of casualty claims at MS Amlin, stays connected with accounts, looks to expand the use of robots to new areas, and finds the best interactions are face-to-face.
Foil elects Keoghs partner Dean as president
Howard Dean, partner at Keoghs, has been elected president of the Forum of Insurance Lawyers for 2025, taking over from Pete Allchorne, partner at DAC Beachcroft.
ABI’s Skeet leaving UK insurance for Bermudan tax
Mervyn Skeet, director of general insurance policy at the Association of British Insurers, is leaving the trade body to become CEO of the Bermuda Corporate Income Tax Agency.