Claims

A decade on: EL is still the bete noir of insurance

Ten years ago, Post Magazine reported that a major insurance figure had called for a hike in employers' liability rates and suggested separating the class into two - accident claims and diseases. This week, Phil Bell, the originator of those comments,…

Big business in the small hours?

Now expected by customers, round-the-clock service is helping insurance companies stay ahead of the competition and boost profits. However, call centres struggle to recruit staff into what is often an underpaid and unmotivating job. Jane Bernstein…

Business not quite as usual

Business interruption claims could account for 25-30% of the losses associated with 11 September. Due to their complexity and scale, however, it will be years before the final figure is known. John Sanders discovers that the event has spurred (re…

Appointment at Fusion

Fusion has appointed Keith Jackson as executive manager for Scotland. He joins from Hiscox Insuranc...

Claims: the career for thrill-seekers?

For those individuals seeking a career with more than its fair share of thrills and spills, claims handling could see them riding the crest of a wave. Robert Blackman explains why.

Full steam ahead

This year has seen liability - in its various guises - pick up steam as it makes its way across the legal landscape. With regulation, causality, costs and conditional fee agreements among those enjoying the ride, many of 2002's key issues will soon reach…

Hot on the heels of EL?

Capacity restrictions have bitten in the professional indemnity market and although cover is not mandatory for all trades, Chris Fletton wonders if this sector will follow employers' liability into crisis as a result.

Bulk purchasing is key to cost cutting

By executing bulk purchasing power and end-to-end claims handling, insurers could do much now, under the present employers' liability system, to reduce claims costs, argues Chris Hall.

Taking industrial action

The acute unpredictability of long-tail industrial disease claims is sparking calls for fundamental reform. Simon Cradick and Steve Phillips evaluate the future threat of various illnesses to insurers, based on legal precedents and claims trends.

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