Claims managers warned against trying to ‘solve the world’ using AI
Insurers and brokers are looking for the “golden nuggets” – but progressing with caution by keeping “the human in the loop” when it comes to integrating artificial intelligence (AI) into their property claims functions.
That was one of the major takeaways from the ‘Claims Unchained – smashing silos with AI, automation and bold thinking’ session, held at the Insurance Post Claims Club this week.
Ben McKenna, vice
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