Axa

Q&A: Chaz Perera, Roots Automation

Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.

Why we need women’s networks now more than ever

Editor’s View: The insurance industry needs women’s networks now more than ever, Emma Ann Hughes argues, especially given the popularity of the likes of online influencer Andrew Tate and US President Donald Trump.

Axa’s Foley on leading by example to achieve equality

Tara Foley, CEO of Axa UK & Ireland, outlines why leading by example is essential to achieving equality in the workplace, and that while great strides have been made, there are areas – including data and technology – where there is still significant work…

How insurance helped and hindered the care sector

Almost five years on from the first Covid-19 pandemic lockdown, Scott McGee examines how insurers helped care providers make sense of the barrage of government guidance, why some have pulled back from offering cover, plus what the industry is doing today…

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

Diary of an Insurer: Axa’s Paul Tombs

Paul Tombs, director of intermediated SME at Axa Commercial, catches up with his team in Glasgow, struggles to get his miniature dachshund Betty to go for a walk in the winter, and enjoys fajita Friday with his wife and twins.

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