Claims Club news: Third parties need longer-term commitments
The ability to form long-term relationships with third-party providers is important when procuring claims services, Iain Sinclair, Aviva's supply chain manager, told delegates.
Explaining that Aviva has 34 supply chain managers overseeing a spend of between £700m and £800m, Mr Sinclair added: "You have to make sure there is tension in a relationship at all times or it can
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