Intelligence: Getting FNOL right
Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.
Many of us will be familiar with the mothers’ refrain of “I wants don’t get” but while many of us learned this lesson at an early age, it appears that insurers still haven’t quite absorbed it.
This
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