Zurich Insurance
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines/SME sectors.
Big Interview: R;pple Suicide Prevention’s Alice Hendy
Tom Luckham sits down with R;pple Suicide Prevention founder and CEO Alice Hendy MBE to discuss her career so far, mental health in insurance, and of course, West Ham United.
Claims Apprentice champion reveals women who inspire her
To mark the theme of this year’s International Women’s Day, which is #InspireInclusion, Safa Saeed, claims handler at Zurich and 2023 winner of Insurance Post’s Claims Apprentice competition, shares the role models who helped guide and inspire her career…
Zurich’s Jonathan Davis on debunking AI myths
View from the Top: Jonathan Davis, data science lead at Zurich UK, offers his take on the big questions on artificial intelligence.
Zurich’s Brettell shares her story to inspire inclusion
Ahead of International Women’s Day on Friday (8 March), Amy Brettell, managing director at Zurich Municipal, shares who inspires her to overcome imposter syndrome and work towards a more inclusive insurance industry.
Who’s next on Lloyd’s Big Game hit list after snagging Aviva?
Content Director’s View: With Aviva tipped to return to Lloyd’s in 2024, Jonathan Swift weighs up who else might be trailed, tracked and snared by the market’s CEO John Neal.
Climate rebels storm insurer offices over support for ‘fossil fuel crooks’
Extinction Rebellion activists have occupied the offices of five insurers in the City of London,as the movement launches its week of action to stop the companies insuring “climate chaos”.
How green parts help insurers meet EU requirements
Analysis: Tom Luckham explains why the European Union's Corporate Sustainability Reporting Directive is pushing motor insurers towards even greater use of green parts.
Q&A: James Nicholson, Zurich
James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.
Zurich accuses Greensill of fraud in £300m lawsuit defence
Zurich has accused Greensill, its founder, and companies connected to it of operating a “fraudulent scheme” in its defence in a lawsuit brought by the administrators of Greensill Bank.
Insurance must prepare for a rise in deepfake AI fraud
Scott Clayton, Zurich’s head of fraud, shares how rapidly developing technology and digital manipulation threatens to put additional pressure on claims handlers, as deception becomes harder to spot.
AI-driven false information tops short-term risks ranking
Artificial intelligence-driven misinformation and disinformation has topped the World Economic Forum’s list of short-term risks, while environmental risks continue to dominate the long-term picture.
Zurich ‘on the defence’ in shifting commercial lines market
Frank Streidl, UK head of commercial insurance at Zurich, has said the insurer has had to “go on the defence” as competitors look to reshape and retool their commercial lines businesses.
Q&A: Morgan Lyons, Zurich
Months into his new role as Zurich’s head of mid-market, Morgan Lyons sits down with Scott McGee to talk about challenges within the mid-corp market, improving broker service levels, and attracting and retaining talent.
View from the top: Zurich’s Grimmett on how insurers can help charities thrive
Steve Grimmett, head of Zurich Community Trust, says insurers’ support of charities is good for them and good for the communities they serve.
Claims and Legal Review of the Year 2023
Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.
Zurich warns of US-style litigation developments in Europe
Zurich has warned that, as a result of incoming EU regulation, Europe could soon become more of a litigation environment, akin to that which exists in the US.
Pool Re’s treaty reinsurance plans present SME cover opportunity
Proposals to make Pool Re a treaty reinsurer could lead to a greater proportion of UK SMEs taking out terrorism cover, senior industry figures have said.9
Insurers embrace AI to help reduce costs, improve efficiency, and speed up claims
AI is transforming the insurance industry. In this final part of Insurance Post’s and PayPal’s three part series, Fiona Nicolson explores how AI could play a role in improving security in the insurance sector and help alleviate the economic pressure…
Could COP 28 leave insurers with more stranded assets?
As COP 28 kicks off on 30 November, Emma Ann Hughes examines how the race to net zero is creating stranded assets, affecting insureds and insurers.
Stonegate settles Covid BI dispute with MS Amlin, Liberty and Zurich
Stonegate, the UK’s largest pub group, has agreed a settlement with MS Amlin, Liberty Mutual and Zurich, bringing an end to a long-running legal dispute over Covid business interruption losses.