Willis Towers Watson

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

Big Interview: Dame Inga Beale

As the ninth Dive In festival kicks off, Dame Inga Beale tells Emma Ann Hughes she doesn’t see the greater diversity, inclusion and modernisation she pushed for as Lloyd’s first female CEO as her legacy — but as her continuing mission.

WTW tells insurers to up their data science game

Tim Rourke, UK head of P&C pricing, product, claims and underwriting at Willis Towers Watson, has warned the era of data science as a research and development activity has passed and insurers need to ensure those employed in this area deliver operational…