AIG

Tackling the surge in claims settlement delay complaints

With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.

Time to tackle abuse of insurance staff

Jo Causon, CEO of the Institute of Customer Service, reveals a third of those on the frontline of the insurance industry have been shouted and sworn at in the last six months.

Insurers’ Review of the Year 2023

While 2023 will be remembered as a difficult year for insurers due to consolidation, capacity restrictions plus new regulatory rules, providers still have high hopes for 2024.

Claims and Legal Review of the Year 2023

Looking back at 2023, law firms and claims professionals reflect on how double digit inflation hit the sector and look forward to artificial intelligence speeding-up administration in 2024.

#28 AIG Europe

Luxembourg-domiciled AIG Europe appears on this year’s Insurance Post Top 30 European Insurers List for the first time after reporting 12.5% average premium growth for the year.

How Top 30 European Insurers 2023 was produced

On behalf of Insurance Post, AM Best ranked the 30 largest European insurers, according to non-life gross written premium to illustrate the movements in market position and financial performance between 2022 and the previous year.

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